Select Customer Relationship Manager jobs in Allentown, PA

Select Customer Relationship Manager develops and expands a retail customer base of affluent customers. Provides services and educates customers about additional financial offerings to generate interest and identify investment and cross-sales opportunities. Being a Select Customer Relationship Manager presents new products or services that may enhance the bank's relationship with the client or fulfill the client's short- and long-term financial needs. Meets all sales and service quality standards and goals. Additionally, Select Customer Relationship Manager requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Requires Series 7 license. The Select Customer Relationship Manager gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Select Customer Relationship Manager typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Care Representative Select
  • Merieux NutriSciences
  • Allentown, PA FULL_TIME
  • Allentown

    Regular

    MERIEUX NUTRISCIENCES

    As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

    If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

    YOUR DAY TO DAY LIFE

    We are looking for a Customer Care Representative Select in 6390 Hedgewood Dr, Allentown, PA 18106 USA. Your mission will be to:

    Purpose (Objective):

    The incumbent will be the primary interface for our select customers. This position will ensure select customers are properly set up and welcomed. In this role, the incumbent will respond to customer requests in a timely manner to answer questions and resolve issues. Act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. This position will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each account is critical to Mérieux NutriSciences’ overall success in growing the business.

    • Provide exceptional Customer Service while following Mérieux NutriSciences’ policies and best practices.
    • Build and maintain productive collaborative relationships within the team and across the supported laboratories.
    • Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for select accounts. Works with the Customer Care Technicians to ensure proper account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.
    • Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectations.
    • Assists in communication/resolution of billing issues
    • Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
    • Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs. This position has the responsibilities and authority to identify departures from the quality systems or procedures and document in accordance with SOPs in the global complaint system.
    • Ensures that customer information updates are completed via the Customer Care Technicians.
    • Field incoming leads and ensure they are transferred to the correct TSM
    • Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
    • Support corporate quality and proactively participate in continuous improvement initiatives in the department.
    • Perform other related duties as needed.


    YOUR PROFILE

    Profile:
    • One (1) plus years experience in a Customer Service food or beverage industry
    • BS/BA degree or equivalent work experience will be considered

    Required skills:
    • A general knowledge of food testing methods or scientific processes.
    • Must be able to communicate information related to testing methods and results to clients.
    • A general knowledge of LIMS and CRM software systems is recommended to complete data entry and result searches for the client.
    • Some exposure to food processing or quality assurance is beneficial in this role.
    • General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.
    • Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.
    • This position requires good, verbal and written communication skills to interact with clients and colleagues.
    • Multi tasking, prioritization, follow up skills and attention to detail are also required for success in this role.


    Work Environment:
    The position works in an administrative office or laboratory environment. Occasional exposure to laboratory fumes, chemicals, and materials may occur and a protective laboratory coat and safety glasses must be worn when visiting laboratory facilities. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position. This position is responsible for helping to create a professional and positive work environment. The role may require minimal travel (approx 10- 15%).

    WHY JOIN US?

    • Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
    • Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
    • Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
    • Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
    • Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

    Ready for the journey?

  • 24 Days Ago

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Financial Advisors Relationship Manager
  • CAPTRUST
  • Allentown, PA OTHER
  • Overview WHO are we looking for? CAPTRUST is seeking a Financial Advisor Relationship Manager with a passion for working as part of a team to solve complex financial challenges for Ultra-High Net Wort...
  • 1 Month Ago

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Senior Relationship Manager - C&I Lending
  • Penn Community Bank
  • Perkasie, PA OTHER
  • Overview To actively manage a loan portfolio of existing clients; to solicit, examine, evaluate, and authorize or recommend approval of customer applications for commercial loans. Responsibilities Dev...
  • 20 Days Ago

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Institutional Financial Advisor Relationship Manager
  • CAPTRUST
  • Allentown, PA OTHER
  • Overview WHO are we looking for? CAPTRUST seeks a dynamic Institutional Financial Advisor Relationship Manager who will provide high-level service to new and existing institutional investors and clien...
  • 22 Days Ago

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Business Relationship Manager I- Officer
  • JPMC Candidate Experience page
  • Allentown, PA FULL_TIME
  • Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world’s most innovative banks. If you are customer focused, enjoy building relationships and pr...
  • 1 Month Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • 1 Day Ago

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0 Select Customer Relationship Manager jobs found in Allentown, PA area

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Customer Service Manager
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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Account Representative
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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PT CUSTOMER EXPERIENCE MANAGER
  • Michaels Stores
  • Pottsville, PA
  • PT CUSTOMER EXPERIENCE MANAGER page is loaded **PT CUSTOMER EXPERIENCE MANAGER** **PT CUSTOMER EXPERIENCE MANAGER** loca...
  • 3/28/2024 12:00:00 AM

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Senior Customer Care Representative
  • Healthnetworklabs
  • Allentown, PA
  • Senior Customer Care Representative Tracking Code HNL 21-538 ( Full-Time, 40 Hours Per Week, Day Shift, 5 days a week W/...
  • 3/28/2024 12:00:00 AM

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Production Planning Manager
  • Spray-Tek
  • Bethlehem, PA
  • Spray-Tek is an industry leader providing custom spray drying services to leading companies in the world's most quality-...
  • 3/27/2024 12:00:00 AM

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Licensed Insurance Agent
  • Main Line Home and Auto
  • Wayne, PA
  • About the job Company Description Main Line Home and Auto Insurance is a independent insurance agency located on the Mai...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Doylestown
  • Penn Community Bank
  • Doylestown, PA
  • Overview: To promote a positive image of the Bank through sale of appropriate products and services while performing tra...
  • 3/26/2024 12:00:00 AM

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Sales and Service Specialist
  • Fulton Bank
  • Reading, PA
  • Overview: This is a full-time career opportunity (approximately 40 hours per week ) based out of our Spring Towne Center...
  • 3/25/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Select Customer Relationship Manager jobs
$79,972 to $113,992
Allentown, Pennsylvania area prices
were up 1.5% from a year ago