Select Customer Relationship Manager jobs in Cedar Falls, IA

True North of Iowa is a locally owned and operated restoration company specializing in water, fire, mold, and structural drying services. Simply put: our teams help restore properties after damage or disaster. We bring a fresh take to an old industry - our company believes in investing in our employees, helping customers in their time of greatest need, and building a culture that makes a difference in all of our lives.

We are seeking a dynamic relationship focused and results-driven individual to join our team. The ideal person for the role will have strong communication skills, take initiative, be self-managed, and enjoy building relationships.

This role is responsible for building relationships with key clients, centers of influence, and referral partners.

Job Responsibilities

• Generate new commercial business opportunities by establishing and nurturing relationships with commercial property holders, property managers, insurance agents, plumbers and HVAC contractors, and real estate brokers.
• Drive referrals through proactive activities, networking, and lead generation.
• Promote and market True North Restoration to new customers, targeting major accounts and referral partners.
• Lead participation in industry functions, such as trade shows and marketing events.
• Document and track prospect and client data using our CRM system.
• Conduct face-to-face meetings and focus on generating high-value leads.
• Identify appropriate target accounts and effectively sell our services.
• Meet sales activity thresholds through client and prospect meetings, events, calls, and emails.
• Document and track opportunities and business development activities in our CRM program.

General Responsibilities

• Develop and maintain proficiency in our services and associated terminology.
• Adhere to company employment standards and best practices.
• Provide exceptional internal and external customer service.
• Contribute positively to the company culture and community.
• Perform any other duties or projects as assigned.

Preferred Qualifications And Requirements

• Excellent interpersonal skills and the ability to build rapport quickly.
• Strong communication skills, both verbal and written, with the ability to articulate ideas clearly and persuasively.
• Initiative and self-motivation to identify opportunities for growth and take proactive steps to address them.
• Adaptability and flexibility to work in a dynamic and fast-paced environment.
• Problem-solving skills to resolve issues and conflicts that may arise in client relationships.
• Time management and organizational skills to effectively prioritize tasks and manage multiple client accounts simultaneously.
• Ability to attend networking functions beyond normal business hours.
• Intermediate-level Microsoft Office or Google Docs skills; ability to learn computer systems quickly.
• Experience inputting and tracking sales-related data into a CRM system.
• Valid driver's license with a satisfactory driving record.
• Outgoing, driven, and team-oriented attitude.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person