Select Customer Relationship Manager jobs in Columbus, OH

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. 

As a Product Manager in Business Banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. 

As a leader of relationship benefits you are responsible for reimaging how customers receive benefits based on the totality of the customer relationship. Utilizing your deep understanding of how to build deeper relationships with businesses and systemically reflect those relationships with benefits to customers will be your primary objective. 

 
 Job responsibilities 

• Develops a product strategy and product vision that delivers value to customers 
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap 
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition 
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability 
• Develops OKR targets, tracks progress towards OKR targets, and prepares management reporting 

Required qualifications, capabilities, and skills 

• Minimum 5 years of experience or equivalent expertise in product management or a relevant domain area 
• Advanced knowledge of the product development life cycle, design, and data analytics 
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. 

Preferred qualifications, capabilities, and skills 

• Demonstrated prior experience working in a highly matrixed, complex organization. 
• Demonstrated knowledge of financial services products, especially business checking and savings products 
• Demonstrated knowledge of working with architects and product development teams to deliver complex technical solutions