Select Customer Relationship Manager jobs in Daytona Beach, FL

Description

At Intracoastal Bank, you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed. 

Why Intracoastal Bank?

• It’s like working for a small business that happens to be a bank unique in its industry.
• We have an entrepreneurial spirit!
• You get to work with the “A” team of bankers.
• You’ll have a positive work environment with supportive managers and teammates.
• You’re encouraged to become passionate about and involved in your community.
• You will be empowered to impact change.
• You will experience the reward of assisting in the growth and success of local businesses.
• You will be part of a company that invests in you!

Exceptional Benefits Package!

• Employee Stock Ownership Program (ESOP): You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program. 
• 401k Retirement Plan: You will also be able to participate in a 401k retirement program.
• Professional Development: You will receive tuition assistance for your professional development.
• Paid Time Off: You will have 11 paid holidays, a paid birthday/flex day, and 15 PTO days per year.
• Health Insurance: You will have fully-paid employee health insurance with several options to choose from.
• Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).
• And there’s more! You get a free checking and savings account and a free safety deposit box.

The Relationship Banker III will work closely with customers to assist them with their banking transactions, including account opening, account maintenance, and transactional activities, while providing exceptional and courteous service. The Relationship Banker III will handle cross-selling opportunities to customers and will identify opportunities to refer customers to banking specialists. The Relationship Banker III assists in bank balancing duties, contacts to other departments for situational resolutions, and other branch-related tasks. The Relationship Banker III will assist in solving customer problems appropriately and efficiently.

What you’ll do in this “A” Team role:

1. Transactional/Customer Assistance

• Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests. 
• Routinely provide customers with necessary information and troubleshoot customer issues.
• Familiar with customers’ resources to be able to assist customers.
• Assist customers with access to safe deposit boxes, address changes, & travel notifications.
• Troubleshoot issues with debit cards, online banking, & account issues.
• Collecting information for outgoing wire transfers.
• Balance and maintenance ATM.
• Close accounts including IRAs & HSAs
• Take loan applications and have the ability to quote rates, terms, projected payments, as well as taking care of loan closing.

2. Cross Selling 

• Recognize customer cues for appropriate products and services they currently may not be using.
• Comply and work toward the branch goals to achieve and/or exceeded branch growth potential.

3. Branch Responsibilities

• Balance and maintenance ATM.
• Assist customers with access to safe deposit boxes.
• Conduct opening and closing operations of branch office as needed.
• Assist in cash needs for co-workers and branch.
• Provide assistance to Branch Manager as needed.

4. Account Acquisition 

• Open personal accounts and business accounts for new and existing customers.
• Perform follow up with customers.
• Responsible for account maintenance.
• Process customer account changes.
• Assist with loan application process and commercial loan referrals.

5. Other Activities

• Demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities –knowledge may be gained through coursework and on-the-job training.
• Must be able to keep up to date on regulations changes.
• Follow all bank policies and procedures, compliance regulations, and complete all required, annual required, or job-specific training.
• Promote banking center business development and seek to broaden customer base.
• Actively cross sell Company products and services.
• Provide co-workers with positivity and provide support.
• ·Assist in operations of a branch.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

What’s required of this role for you to join the Intracoastal “A” team?

• High school diploma or equivalent GED.
• Twelve to 24 months in financial services, sales, or retail industry preferred.
• Ability to cross-sell products and services preferred.
• Experience being evaluated/surveyed by customers is preferred.
• Excellent interpersonal and communication skills (both written and verbal).
• Must be able to work flexible hours that will vary depending on location.

What else should you bring with you to the “A” Team?

• The ability to demonstrate a strong understanding of industry trends and how they impact customers.
• The ability to demonstrate a high level of courtesy and efficiency with customers, exceeding expectations with servicing skills.
• Ability to have a keen awareness of the environment, the situation, and the customer.