Select Customer Relationship Manager jobs in Fort Worth, TX

Please note this role will require frequent long and short term travel across the states and will require you to have a strong material and processing background.

CDE, a pioneering leader in waste processing , is seeking a proactive and dedicated Customer Relationship Manager (CRM) to join our dynamic team in the US

As the CRM, you will play a vital role in ensuring unparalleled customer satisfaction while acting as the Single Point of Contact (SPOC) for multiple customers within your assigned territory.

If you're passionate about driving customer success and fostering long-lasting relationships, this role is for you.

About The Role

Responsibilities

• Act as the Single Point of Contact for multiple customers and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers.
• 50%-75% Physical site presence will be required. The CRM will be responsible for creating their own schedules, ensuring all customers receive the number of desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional CustomCare Manager and Head of CustomCare.
• Own the customer satisfaction score for their territory. The CRM will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
• It will be the responsibility of the CRM to re-engage with CDE customers that are deemed inactive. Where necessary an action plan will be created and implemented to get the customer(s) active again with CDE. Likewise, it will also be the responsibility of the CRM to maintain all active customers.
• Communication will be key! Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
• Collaborate internally with the Head of Lifetime Care and CustomCare functional managers to ensure all customer requirements are met, such as parts, service and out of scope project solutions.
• Provide customer feedback to internal colleagues and stakeholders. Feedback is to be open, honest, and constructive with the aim of providing sufficient detail for driving improvement or for praise. The CRM will be the eyes and ears on the ground, being exposed to a wide range of intel, so it’s essential this is fed back internally.
• Will be the most knowledgeable person within CDE with regards to understanding their customer’s business model, material throughput, plant, equipment, and overall operations.
• Naturally listens for and understands any Capital Sales opportunities, where the CRM communicates these to the Business Development team.
• Responsible for the On-Boarding process of new customers/projects into the defined the territory, which will include the management of IFS milestones and the offering of a tailored service plan.
• The CRM will proactively seek new leads and follow up with any enquires within their territory that may not be directly related to CDE’s core business but may lead to a commercial opportunity.

Required Criteria

• Completion of High School Diploma or equivalent.
• Extensive experience of working in the Quarry/Environmental Industry.
• Extensive service experience.
• Experience working with customers, identifying needs, problems and offering solutions
• Fit and capable to lift articles and work at heights

Desired Criteria

• MSHA
• Engineering degree
• Fully conversant with all Health and Safety regulations

Skills Needed

Customer Relationship Management, Establishing Rapport With Clients, Flexibility and Adaptability

About The Company

WE ARE CDE. ENGINEERED FOR YOU

We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.

We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator.

Wet processing is our sole focus –our experience and expertise is unmatched in this field.

Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.

Company Culture

We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.

OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.

To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.

We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.

We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Competitive salary, Long service recognition, Free parking or Discounted parking , Work With Charities, Social Opportunities, Employee Recognition Scheme

Salary

Not disclosed