Select Customer Relationship Manager jobs in Springfield, OR

Are you looking for a new challenge and growth opportunity? Crystal Lake Community Management is looking for an Assistant Community Manager in the Bend, OR area.

The Assistant Community Manager (ACM) position is designed as a developmental opportunity; providing opportunities for on-the-job training under the guidance of a Community Manager (CM).  The ACM contributes to the community in a meaningful way while learning and practicing the skills below in support of the CM.  The path to becoming a CM generally takes up to 12 months.  To progress, the ACM should demonstrate proficiency in the essential functions of the CM position as listed below.

 Essential Functions

• Act as Board of Director Liaison and Homeowner contact
• Prepare meeting agenda and exhibits and meeting minutes
• Attend all Board of Directors Meetings (many are in the evening)
• Keep website updated with current minutes, financials and resolutions
• Identify budget and reserve projects for each assigned community
• Coordinate project, scope of work and bids to complete projects in the budget year 
• Approve and codes invoices accurately 
• Review financials, monthly or quarterly, as applicable
• Budget preparation with Board and Accounting
• Update Reserve Study annually
• Conduct Site visits to assigned communities to ensure standards and compliance
• Prepare bi-weekly status reports
• Attend bi-monthly team meetings

 Qualifications

• Bachelor Degree preferred, or equivalent work experience
• Community management experience preferred
• 3 years of customer service experience required
• Advanced Knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Excellent administration and organizational skills
• Ability to maintain professional composure at all times
• Ability to communicate effectively with groups 
• Work independently without direct supervision
• Excellent customer care skills
• Must have valid driver license with acceptable driving record

Supervisory Responsibilities

No direct supervisory responsibility for this position, however, this position is responsible for the overall management of designated communities

 Work Environment

This job operates in varying environments including desk work, outdoor and driving. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Both indoor and outdoor work will be required of this role. 

 Physical Demands

 This role requires sitting, walking, and driving. This would require the ability to lift items such as chairs, tables, setting up gym or other equipment, open filing cabinets and bending or standing. This position requires the ability frequently lift office products and supplies, up to 20 pounds.

 Travel

Frequent Travel locally required with company vehicle