Select Customer Relationship Manager jobs in Surprise, AZ

With over 430 stores located throughout the western United States, Big 5 Sporting Goods is the neighborhood store that gets you ready to play. For over 60 years, everything we do comes down to having the most talented individuals on our team and an Assistant Manager position is the perfect career opportunity for the sports and outdoor enthusiast. The qualities of our team members serve as a foundation for future growth and our managers provide leadership and direction to the entire store team. Our Assistant Manager gains knowledge and experience, required for promotion to higher management positions under direction of experienced personnel, by performing the following duties personally or through subordinates. A well-defined training program will be provided to help you develop your way in our management structure. Candidates who apply for this position should be enthusiastic, energetic, sports-minded people with solid customer service backgrounds and/or educational paths well-suited for the industry.

Responsibilities:

• Successful operation of store in the absence of the Store Manager
• Driving sales
• Opening and closing of the store
• Interviewing, hiring, and training of employees
• Writing a weekly store schedule
• Development of future management candidates
• Direct oversight of footwear and advertising programs, and other departments
• Performing customer sales and service
• Directing sales and cashier associates throughout the store
• Training newly hired associates
• Merchandising and compliance of all company policies
• Answering customer inquiries from telephone calls
• Setting promotional signage, and other duties as assigned
• Enforcement of all company policies
• Coaching, counseling, and disciplining employees as needed
• Learning and providing product descriptions
• Proposing add-on sales.
• Checking and retrieve merchandise from storage areas
• Organize, restock, and clean merchandise on the sales floor
• Inventory control and enforcement of loss prevention policies

California Pay Scale: $19.13 - $24.96/hour depending on store location

*For Federal Protection and specific City Ordinance Information, see links below.