Select Customer Relationship Manager jobs in Virginia Beach, VA

Sentara Healthcare’s Information Technology division is seeking a proven leader at the individual contributor level to join the Business Relationship Management team. The Business Relationship Manager (BRM) will work as the strategic interface and trusted advisor between the business and IT to deliver technology solutions that align with the business’s strategic initiatives and goals. The BRM will be responsible for cultivating strong relationships, understanding the business value of new IT requests, advising business partners on technical implications and solution options, IT portfolio management, and supporting senior members of the team in achieving desired results through the delivery of technology solutions. The ideal candidate has a strong background in relationship management, consulting, or business development within a technical discipline, must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills. The BRM currently being recruited will support the Acute Care division of the organization. The ideal candidate will possess a knowledge of business operations that support functions within the acute care setting of patient care. Specific knowledge of business operations related to acute care setting and hospital operations is preferred. Previous information technology experience to include project management and/or core information technology fundamentals of service management highly desired. In addition, clinical experience, licensure, education and/or proven knowledge within one or more of these areas will be greatly beneficial. Essential skills and competencies: •Master of listening, reframing, influencing, and persuading •Excellent interpersonal, communication, presentation & leadership skills •Must be skilled at interacting with IT and business partner senior leadership •Must demonstrate ability to build exceptional working relationships with both the business unit and IT to establish a sense of trust, team engagement and ownership. •Strategic agility and partnering – can anticipate future business needs and has broad knowledge and perspective of the business unit. •Technical credibility – is seen as a thought leader on technical issues and solutions, high level understanding of organization technology portfolio and has keeps abreast of new technologies that will help the business achieve strategic goals and improve business operations •Strong business IQ – has a deep understanding of the business unit operations, operating model, and priorities. •Innovator – ongoing exploration of new methods, ideas, or technologies to solve business problems and produce value. Qualifications: •Bachelor’s degree in IT, business, or related field or an equivalent combination of education, certification, and experience. •Minimum 7 years of relevant work experience in areas of IT, healthcare or business relationship management, process engineering, and/or business analysis or other related experience. •Clinical experience within the service areas of acute, post-acute, clinical service line and/or project management is preferred. •Remote position considered.