Service Contract Administration Manager jobs in Fort Collins, CO

POSITION TITLE: Manager, Administration (Full-Time Regular) (Classified)
REQUISITION #: req7303
DEPARTMENT: Transfort/Parking Services
LOCATION: TRANSIT CENTER - MASON
BENEFIT CATEGORY: Classified (Non-CBU)
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $77,440.00 - 129,066.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $89,000.00 - $110,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 10/26/2023.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement company contributions – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

Job Summary

Oversees mission-critical departmental support including administration, customer service, public outreach, and information technology. Works closely with the director to plan and oversee budget, HR initiatives, departmental policies, and procedures. A successful candidate will have outstanding leadership and organizational skills, attention to detail, and the ability to manage a large and complex workload.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Manage and direct staff responsible for various financial and budget, administrative support, public outreach, training and customer service functions.
• Manage customer service resources and activities related to departmental records management.
• Develop and implement departmental policies and procedures consistent with City policies and objectives for Transfort/Parking Services.
• Responsible for coordinating Service Area Requests and City-wide reports.
• Responsible for developing and implementing strategies for departmental communication.
• Develop and manage division work plan, and in coordination with the Director, develop strategic short-term and long-term plans.
• Conduct performance reviews and written evaluations for direct reports. Establish performance standards for division on an ongoing basis.
• Assist managers in decisions and responsibilities related to Human Resources for the department, interpret department and City policies, and serve as the HR liaison supporting the Transfort/Parking Services Director.
• Direct staff in performing research; including incident investigation; drafting memorandums and maintaining confidential records.
• Provide assistance and guidance to Transfort/Parking Services Managers and Supervisors on personnel issues/records, position postings, Job Evaluations, salary/ benefit information, as needed.
• Develop, in conjunction with the Director and other managers, the department budget, including the preparation of budget offers, and participating in all budget activities as needed.
• Develop, in conjunction with the Director and other managers, measurable outcomes, department performance metrics, and reporting mechanisms.
• Manage ongoing programs and special projects, including project conceptualization, development and analysis of strategies, contract negotiation and administration, as necessary.
• Responsible for considering customer complaints and making necessary adjustments and settling customer/employee disagreements as they relate to City policies and procedures.
• Act as a liaison with other City departments, public and private agencies, citizens and other communities.
• Prepare various reports and recommendations, as needed.

Management Responsibilities

Yes

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
• Experience building teams and implementing practices to lead others well in an inclusive, high-performance organization. Skill in integrating and synthesizing others’ viewpoints to build alignment of diverse perspectives to achieve results.
• Capable of creating conditions of emotional safety and demonstrates self-awareness and regulation in responding to others.

Required Knowledge Skills and Abilities

• Outstanding customer service and communication skills.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to respond effectively to difficult or stressful situations.
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the public, etc. to sufficiently exchange or convey information and to receive work direction.
• Knowledge of records management functions, activities, and associated legal requirements.
• Working knowledge of and ability to comprehend and interpret applicable City policies, codes and ordinances and to develop and recommend appropriate revisions as necessary.
• Knowledge of and experience with facilitation, conflict resolution and problem-solving techniques.
• Ability to effectively lead, supervise, and coordinate activities of and mentor staff members.
• Ability to work within and foster an effective team environment.
• Project management understanding/skills.
• Knowledge of basic budget and accounting functions.
• Knowledge of public relations, public participation and marketing strategies.
• Ability to achieve measurable program outcomes.
• Ability to make professional presentations to a variety of community and other groups.
• Ability to establish and maintain cooperative and effective relationships with those contacted in the course of work; strong interpersonal skills.
• Knowledge of the City’s mission and goals regarding equity and inclusion, EEO and related initiatives.

Required Qualifications

Experience Requirements

• 3-5 relevant experience in a customer service program and business administration, including at least two years directing the work of others; or equivalent combination of education and experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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Manager, Administration

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.