Service Contract Administration Manager jobs in Gainesville, FL

About Accurate Biomed Services

Accurate Biomed was started in an 1,800 square foot facility in Eagleville, Missouri with a handful of customers and the idea that the HME industry needed a reliable service provider. Those who provided and depended upon such life-sustaining and enhancing equipment needed a facility with comprehensive repair capabilities; one that truly understood the integral role such equipment played in the lives of those they served. It was with that dedication to the patient’s comfort that the ownership and employees were able to grow Accurate Biomed to the Nation’s largest respiratory service provider. Always putting quality first has become the nature of our business, this is what has separated Accurate Biomed from the pack and allowed us to maintain long-term partnerships with companies such as Drive, Caire, Invacare and Respironics. Since our inception, we have expanded into three regional facilities, increasing our production area to nearly 40,000 square feet, servicing approximately 40% of the contiguous United States.

Customer Service / Administration Representative
Accurate Biomed Services, Inc. is looking for a new Customer Service Representative for our growing healthcare company. Employees will receive a competitive hourly rate and are eligible for an attractive benefits package including Full Health Insurance (50% Paid by Company), dental, vision, vacation, holiday pay and paid time off. Accurate Biomed offers many opportunities within the company such as advancement, relocation to one of our other locations as well as continuing education.

Employee’s duties shall include:

• Receive, distribute, and organize incoming paperwork related to units and equipment.
• Accurately enter data for units that have completed quality control checks.
• Distribute estimates to customers, follow up on schedule when waiting on responses, and document responses when received.
• Assist corporate representatives and management members with information requests.
• Ensure that all paperwork is scanned and sent to the corporate office for documentation.
• Make calls to customers in preparation for routes to communicate pickups and deliveries.
• Call all route customers to gauge needs and confirm delivery timeframe: Maintain communication with route customers to meet their needs and confirm delivery schedules.
• Correct errors in serial numbers, models, and warranty status as needed to ensure the accuracy of data in the Access database.
• Assist customer service in incoming customer calls for inquiries and requests.
• Collaborate with other team members to assist in the facility including cleaning of incoming units, completed units, or provide other support to facility operations.
• Responsible for incoming and outgoing phone calls, and respond to customer inquiries.
• Maintain customer records, document all communication and complaints, setting up new customers and updating existing records, as well as all related paperwork and filing in accordance with Accurate Biomed Services, Inc. procedures.

The individual should have a general knowledge of office equipment and previous experience with computers.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person