Service Contract Administration Manager jobs in Green Bay, WI

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitoring, tracking and dispatching all direct report drivers
• Maintain accurate data in the driver communication device
  • Accurate mileage
  • Alignment of all start and stop locations
  • Maintain X-calls from drivers with all accuracy
  • Manage Drivers ETA’s, PTA’s, and RTA’s
  • Handle payroll inquiries and work to resolve issues for Drivers
• Establish and maintain a positive and productive work relationship with Drivers
  • Keep track of driver routes
  • Contact customer service when detentions occur and work to keep drivers moving, not sitting
  • Monitor the number of hours each driver has in to avoid out-of-hours violations
  • Monitor Driver Utilization and Drivers Length of day.
• Complete all Quarterly Reviews with Drivers Timely
• Complete all Quarterly DOT requirements for drivers timely.
• Maintain timely, accurate and courteous customer service with internal customers and external customers
• Track drivers throughout the day and promptly notify customer service of any issue that will potentially impact service to our customers.
  • Notate any service issues accurately within TMW.
• Resolve issues as they occur, work with team members when uncertain of the correct resolution, and when taking matters to the customer provide a solution along with the situation
• Coordinate load assignments for Drivers with planners
• Work to ensure all preventative maintenance is completed on time for all CTS equipment.
  • Facilitate truck swaps when necessary
• Job dedication; work scheduled hours, arrive on time and leave when the work is complete
• Attention to details
• Track down missing paperwork
• Provide disciplinary actions to Drivers when needed to include discussing impacts to his/her PFP.
• Be part of a team that works to maintain Driver and avoid Driver turn-over

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming telephone calls and evaluate/direct calls to appropriate personnel;
• Follow all company safety, regulatory and compliance policies
• Must work well in a team environment
• Demonstrate knowledge through clear written and verbal communication skills.
• Manage time effectively and meet all specified deadlines
• Adapt to change positively

SUPERVISORY RESPONSIBILITIES

The individual is expected to provide supervision to subordinates, consisting of Drivers as driver performance falls within the scope of the Driver Manager role. As a leader in the organization the individual may need to provide general direction to other employees at times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to multi task with a sense of urgency while producing quality work
• Ability to work without constant supervision/self-motivated
• Be able to work under pressure
• Strong time management skills
• Competent in working independently as well as in a team atmosphere
• Have good knowledge of geography
• Be an effective listener
• Punctual and consistent attendance
• Desire to be successful and proficient at your job
• Willing to understand and support change, as it relates to processes, structure and business modeling

EDUCATION and/or EXPERIENCE

High school diploma or GED/HSED with a minimum of one year related experience

Knowledge of DOT regulations