Service Contract Administration Manager manages all aspects of the company's service contract functions. Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold. Being a Service Contract Administration Manager may require a bachelor's degree. Typically reports to a head of a unit/department. The Service Contract Administration Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Service Contract Administration Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Description
Position Summary:
The Customer Service Administration Specialist processes material as it comes in to the Customer Service Department. The Customer Service Administration Specialist documents all material, provides current status, and closes out the jobs once the action is completed.
Duties and Responsibilities:
· Processes both the incoming and outgoing material for the Customer Service Department, to include: Warranty / Non-Warranty Radio Repairs, Warranty / Non-Warranty Accessory processing, and other material as required for support of our customers.
· Resolve customer complaints or answer customer’s questions.
· Provide reports and/or status updates of all material in the processing workflow.
· Open tickets and updates database tickets documenting the product flow of the Customer Service Department.
· All duties as assigned by Supervisor.
Requirements
Knowledge & Skills:
· Strong Excel, Access, MS Word, Power Point, skills required
· Exceptional verbal and written English communication skills
· Good analytical skills
· Very detail-oriented, accurate and organized
· Ability to work under pressure and meet deadlines
· Able to work independently and as part of a team
· Confidentiality and time management
Qualifications:
· Education: High school diploma or equivalent
Working Conditions & Physical Demands:
· Work typically takes place in a normal office environment requiring: sitting, walking, lifting, kneeling, crouching, reaching, handling, talking, hearing, and seeing
· Operate a PC and other office equipment
· Travel between floors and office buildings may be required
· Environmental conditions: noise, vibration, oils, solvents, chemicals
BK Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. The Equal Opportunity Clause of 41 CFR 60-1.4 and the affirmative action clauses of 41 CFR 60-741.4 are hereby incorporated by reference as though fully set out herein. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a).
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