Service Contract Administrator jobs in Grand Rapids, MI

Service Express is looking for a talented professional who wants the opportunity to serve as a ServiceNow Admin for our organization.

The ideal candidate will have a strong background in IT service management and a proven track record of implementing and administering ServiceNow solutions. The ServiceNow Administrator will play a key role in the design, configuration, and maintenance of our ServiceNow platform to support various business needs and workflows.

Here's what this position is all about:

• Administer, configure, and customize the ServiceNow platform based on business requirements and best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
• Design and implement ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.
• Develop and maintain ServiceNow workflows, forms, reports, and dashboards.
• Manage user access and permissions within the ServiceNow platform.
• Perform regular system upgrades and apply patches as needed.
• Monitor system performance and troubleshoot issues as they arise.
• Conduct training sessions for end-users and provide ongoing support and guidance.
• Stay current with ServiceNow releases and updates, and evaluate new features and functionalities for implementation.
• Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications.

What we are hoping you can bring to the Service Express team...

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Minimum of 3 years of experience as a ServiceNow Administrator or similar role.
• Strong understanding of IT service management processes and best practices.
• Proficiency in ServiceNow administration, including configuring workflows, forms, and reports.
• Experience with ServiceNow scripting languages such as JavaScript, Glide, Jelly, and AngularJS.
• Familiarity with ITIL framework and its application within ServiceNow.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with ServiceNow integrations and third-party tools is a plus.

We Offer:

• Salary range $70,000 - $90,000 depending on experience
• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• Paid volunteer hours and birthday off
• Several health insurance offerings that start on day one
• 50% health club membership reimbursement
• Company 401k match
• Salary Range: up to $90k based on experience

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