Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Job Summary
This position is responsible for acting as a lead individual contributor within the contract administration department, working to establish and maintain relationships with hcsc*s premier and high-end growth account management and customers.
This position is responsible for driving key initiatives that materially advance the productivity of the team, including supporting special initiatives and projects, providing support and leadership for quality improvement initiatives, reporting and analysis, and acting as a product owner and key business stakeholder to ensure continuity of deliverables to stakeholders across contract administration functional areas.
Required Job Qualifications :
Bachelor degree and 4 years health insurance contract operations experience OR 8 years of relevant experience OR Master degree with 2 years health insurance contact operations experience.
Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
Analytical and reporting skills.
PC proficiency to include Microsoft Office Suite.
Project management skills.
Customer service experience and acumen.
Leadership skills.
Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution.
Preferred Job Qualifications :
Experience working as an account manager or supporting account managers around large complex contract negotiations.
Management consulting experience.
Process improvement skillset and acumen.
Experience working in a matrixed environment.
Software development or business analysis experience.
Knowledge of external adjudication processes.
Knowledge of large or national account contract specifications and processing systems.
Knowledge of corporate marketing practices and health insurance product lines.
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HCSC Employment Statement :
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Last updated : 2024-04-06
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