Service Contract Administrator jobs in Laramie, WY

Summary

This position requires great customer service skills, a positive attitude, expressed enthusiasm and a high level of accuracy. You must have the ability to work in a team atmosphere and promote products and services.

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

DUTIES AND RESPONSIBILITIES:

The Credit Admin Manager will provide oversight and leadership for the loan department staff as assigned and monitor processes for continuous improvement, efficacy, and compliance with applicable regulations, with a heavy focus on loan quality control objectives that are consistent with the bank's goals. They work to manage various projects to assist with the overall credit quality of the loan portfolio with emphasis on an adherence to policy and procedure.

Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Credit Administration Manager Essential Functions:

• Work closely with and provide support to Chief Credit Officer.
• For the Division coordinate and provide leadership on bank systems such as nCino, Quality Control Functions, 1071 Loan register, pipeline management, CRA loan register, Great Data, appraisal support, and analyst support.
• Identify and provide suggestions for improving efficiencies in procedures for the underwriting of loans with an emphasis on policy and procedure.
• Provide feedback regarding Loan Policy and Procedure to the Senior Credit Officer.
• In conjunction with Loan Operations Manager and Senior Credit Officer work with GBCI Internal Auditors, GBCI Quality Control and outside auditing firms (i.e. DLS Consulting) as well as Bank Examiners during examinations. Gather information as assigned for all examinations.
• Keep current on loan programs, lending regulations, procedures and documentation.
• Attend loan committee as required, with ability to provide structural feedback to the committee.
• Review credit authorizations and provide feedback to Senior Credit Officer, Department Heads, loan officers and/or credit analysts.
• Work closely with credit analyst team to manage and support credit quality objectives.
• Responsible for loan quality assurance, tickler management and loan reports.
• Manage scope and completion of problem loan reports with loan officers and take necessary action to include adherence to policy with a focus on action plans to either upgrade credits or exit them.
• Work closely with leads in loan areas to include Commercial, Consumer, Loan Operations, Appraisal and Special Assets.
• Interface with loan review, regulators, compliance and/or auditors as required or directed.
• Other responsibilities will include assisting in the overall management of credit quality as well as supporting other needs that may arise within the Credit and other loan departments.
• Maintain general knowledge of bank products and services to be able to refer customers and to answer general inquiries. Listen to and ask about customers' needs.
• Have open communication with supervisor through sharing and accepting suggestions and ideas. Promote team efforts in all areas. Adjustments to change are made as necessary while maintaining a positive attitude.
• Annually complete at least one course/seminar in supervisory/management skills and leadership (to be approved by Manager).

OTHER JOB FUNCTIONS:

• Perform job functions in compliance with all company policies and procedures, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
• Keep management appropriately informed of area activities and of any significant problems.
• Participate in community service and bank sponsored activities that serve and support the mission and values of First State Bank Wyoming.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Represent First State Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attend and participate in meetings as required.
• Regular and predictable attendance is an essential function of this job in order to accomplish, among other things, in-person contact with lenders and direct reports.
• Additional duties as requested or assigned.

QUALIFICATIONS:

1. Education and Experience:

• High School Diploma or Equivalent
• Five years banking experience; lending area preferred

1. Knowledge, Skill and Abilities:

• Ability to understand and follow written and oral instructions
• Strong verbal and written communication skills
• Good working knowledge of Microsoft applications such as Word, Excel, Outlook, etc. and the ability to lean new systems/applications.
• Ability to have a broad knowledge of banking regulations
• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work both independently and in a team environment.

Ability to understand and follow complex written and oral instructions

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.