Service Contract Administrator jobs in Rochester, NY

Family Service Communities is looking for an energetic, outgoing Administrator to run the Enriched Housing Program at The Northfield in Fairport. 

JOB SUMMARY: The Administrator is responsible for daily operations within parameters of established policies and procedures and in keeping with the philosophy and mission of the Family Service Communities. The Administrator will lead the operations of their set facility including supervision of employees, managing an efficient facility, ensuring census management, creating, and maintaining a superior level of resident satisfaction.

ESSENTIAL JOB FUNCTIONS

Leadership responsibilities: 

• Be visible in guiding the community in planning and strategizing about programs and services that improve quality of life for residents and members.
• Provide input to problem identification and analysis to FSC centralized functions as part of collaborative decision making in the organization.
• Network with other organizations for activities provided and for access to services.
• Connect with families, residents and members to provide targeted programs and services (health, social, case management) that are needed.
• Focus on resident and member customer satisfaction while building strong teams engaged in creation of this level of service. 
• Communicate & clarify boundaries and expectations for diverse stakeholder groups (residents, members, families, staff, volunteers, colleagues/departments) and for the community, as a whole.
• Collaborate across boundaries for best outcomes for the site and for the organization (with Marketing, Outreach, HR, Nursing, Clinical Services, Food Services, Support Services, Facilities, Pastoral Care, Volunteer Services, and outside agencies).
• Provide ongoing evaluation of workforce engagement to ensure a proactive approach to development and retention.
• Attend to professional growth of self and others. 

Management responsibilities:

• Set goals, plan and prioritize so that identified issues and concerns become catalysts for continuous improvements in operations and in relationship building with residents, members and staffs.
• Manage collaboratively with Marketing/Outreach to maintain occupancy to budget.
• Prepare plans that can flex to the diverse and changing needs of residents, members and staff.
• Create systems to ensure program compliance to municipal, county and/or state regulations.
• Manage census and growth of program.
• Be responsible for all aspects of revenue and expenses to budget.
• Develop and document best practices to share with other EDs and the organization.
• Develop and implement policies and procedures for smooth operations.
• Conduct regular meetings/communications with staff, resident councils, residents, members and families. Listen and communicate in a timely manner.
• Build multidisciplinary teams for resolving conflicts and encouraging engagement.
• Hire, onboard, train, coach, discipline, recognize and provide feedback to staff.
• Other projects/duties as assigned.

Administrative duties:

• Maintain facilities standards assuring safety and comfort.
• Efficiently utilize resources
• Schedule for 24/7 coverage and transportation needs.
• Administer surveys
• Report occupancy, membership, outreach, budgeting impacts, capital improvements, expense management and revenue collection activities and results. 
• Stay current on regulations and impacts of changes on compliance requirements.

QUALIFICATIONS: This position requires proven leadership competencies, strong commitment to teamwork and associated skills and abilities in communication, collaboration, creative problem solving and networking. Knowledge of the community, competition, local market and referral resources would be critical to success. The candidate is expected to be highly visible in both the FSC internal community and external market place so must be able to demonstrate the ability to interact courteously and effectively with staff, residents, members, families,  visitors, vendors and the general public. Excellent communication skills, both orally and in writing, along with excellent organizational skills would be expected. Must have a valid New York State driver’s license with a clean driving record.  Must be a role model of FSC values. 

EDUCATION and EXPERIENCE: A Master’s degree in health care management with 3-5 years related work experience or a Bachelor’s degree in related field with 5-10 years of experience in a health care or housing environment.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires occasional walking, standing, and sitting.  Must be able to occasionally lift loads of 30 pounds without assistance.  The ability to sit, talk, and hear is required.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of essential job duties are performed indoors, in a normal office environment.  Employee may be exposed to temperature fluctuations. 

SUPERVISORY RELATIONSHIP: The work is performed within established guidelines, and requires periodic supervision.  The employee exercises autonomy, initiative, and independent judgment to effectively perform the essential job duties of this position.

RESPONSIBILITY FOR OTHERS: The employee has direct responsibility for others.