Service Contract Administrator jobs in Shreveport, LA

POSITION TITLE: Customer Service Administrator

DESCRIPTION OF DUTIES: Performs customer service, billing, and collection of water, sewer, garbage and ambulance fees. Schedules and coordinates meter readings, audits, required corrections, cut/off dates and billing activities. Investigates and responds both verbally and in writing to complaints and inquiries from utility customers regarding utility billing, rates and city policies regarding utilities. Directs and supervises the work of Meter Reader Lead as it relates to meter connection and disconnection of service, meter re-checks, meter irregularities or customer concerns related to meter serves as a liaison between Meter Services and Utility billing answers billing and account questions. Receives, records, and processes requests for utility connects, disconnects and transfers for residential and commercial utility accounts. Prepares reports as required. Assists with preparation of annual budget; tracks and reports monthly variances to plan. Develops, implements and maintains utility billing/ meter work order standard operating procedures; works with Meter Reader Lead to establish acceptable completion times. Staff, train, supervise, evaluate, discipline, and direct responsible positions tasked with billing customers, collecting payments, resolving problems, and reading meters for utility accounts. Generate schedules for multiple processes and activities and schedules staff accordingly.

EDUCATION REQUIRED: Associate's Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Three (3) years' increasingly responsible recent experience in utility billing and/or customer service. One (1) year supervisory experience.

EXPERIENCE/SKILLS REQUIRED: Comprehensive knowledge of problem-solving, conflict management and customer relations techniques. Proficient skills to communicate clearly and concisely in English, both orally and in writing. Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint. Comprehensive understanding of all City safety rules and operating procedures. Ability to maintain proficiency and knowledge of current and/or new regulations.

AN EEO EMPLOYER DRUG FREE WORKPLACE

Finance

April 16, 2024 4:00 PM

Open Until Filled