Shipping Operations Manager manages shipping operations' daily activities, including order processing, inventory tracking, documentation, and transportation oversight. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions, analyze performance metrics, and generate reports. Being a Shipping Operations Manager ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping quality issues, damages, or lost freight claims. Additionally, Shipping Operations Manager develops and maintains relationships with carriers, freight forwarders, and vendors. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Shipping Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Shipping Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
You are applying for work for a franchisee Flavored Operations of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
General Manager
The Job: As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily
operations of the Drive-In to provide quality food in a clean, safe, and efficient manner so that guests
will have an enjoyable experience at the Sonic Drive-In. As the highest management position within the
Drive-In, you are accountable for the Drive-In and its operations. Responsibilities include:
•Hiring, training, managing, supervising, directing, and developing Great People ready to
serve a SuperSONIC experience to every guest
•Demonstrating a Fair, Firm, Fun leadership approach, and leading by example
•Managing a profit and loss statement to exceed expectations every week, month, and year
•Swiftly resolving employee concerns with a thoughtful approach
•Celebrating team successes and coaching for better performance
•Setting expectations and providing clear and continuous feedback
•Creating an upbeat positive atmosphere during the shift that makes work fun
•Helping employees understand the big picture and their role by sharing the “why” behind
tasks
Understanding how to use metrics to evaluate Drive-In performance and make necessary
improvements
•Getting out in the community, making a difference, and growing sales for your Drive-In and
the brand
•Maintaining and enforcing SONIC safety and sanitation standards
•Relentlessly complying with all federal, state, and local laws and regulations
What You’ll Need:
•Prior management experience; restaurant or retail industry highly preferred (subject to
franchise discretion)
•High standards for self and the team
•Positive attitude, especially during rushes or stressful situations
•Resiliency – trying different approaches to solve a problem; working to get better every day
•Eagerness to learn and grow professionally and personally
•Ability to prioritize and complete tasks accordingly
•Excellent leadership and communication skills
•Associate’s degree in Business or related field preferred (subject to franchise discretion)
•Willingness to work irregular hours, including nights, weekends, and holidays
As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to
enable individuals with disabilities to perform the essential functions of the job.
Each franchise organization is an independent employer and thus responsible for making its own employment-
related decisions. Nothing in these materials should be construed as the franchisor being involved in or having
control over a franchise employee's essential terms and conditions of employment.
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