Shipping Operations Manager jobs in Mcallen, TX

About Green

“Global Reach with a personal touch”, that’s the foundation on which four partners (and long-time friends) agreed to when they started Green Worldwide Shipping back in 2008. This ethos has allowed Green to Grow to a 200 strong team with 15 offices across the US and growing.

At green we are a family of innovative problem-solvers who communicate freely to present creative solutions in an environment of trust, respect, and integrity. We are dedicated to customer service, passionate about logistics, and committed to sustainable growth while inspiring others.

• Building strong rapport with vendors, customers and employees.

• Delegating work to effectively distribute workload, empower, challenge, and develop employees to provide them with a rewarding experience.

• Acts as a champion of employee’s career and advancement by coaching employees based on individual, branch and company needs, objectives and skill sets.

• Create an environment where employees are able to communicate freely and present creative solutions to business problems.

• Being a champion of employee’s development, with a succession plan in mind.

• Knowing and engaging local talent pool to help build a pipeline of future candidates.

• Work with People Team to gain a basic understand of US Employment Law to include ADA/FMLA/FLSA and Title VII of the Civil Rights Act.

• Promoting and fostering the Green Culture in your Branch.

• Partnering with People Team on employee turnover and retention, recruitment, performance management and employee engagement.

• Ensuring personal and professional development goals are set, this is measured, and regular 1:1’s are completed with all direct reports along with ensuring your direct reports are doing the same with employees whom they supervise.

• Performing all management duties in manner consistent with Green Worldwide culture when hiring, training, and developing, coaching and counseling, evaluating, and disciplining employees.

• Having an in-depth knowledge of Green’s products and services and how to present those to clients in order to increase sales and maximize customer satisfaction.

• Knowing your local market; clients, potential clients and competitors.

• Through your team, delivering best-in- class customer service, managing customer expectations and satisfaction.

• Leveraging all of the technologies that Green utilizes and understanding how do they provide a competitive advantage.

• Working with sales team to execute sales strategy. This includes, but is not limited to, personally building and maintaining a book of business.

• Being Responsible and engaged in Business Development for the Branch (and across the company where applicable) to increase profits and profit margins.

• Taking ownership for the full P/L and performance of the Branch and takes action needed to meet budgeted guidelines and achieve defined KPI’s within the Branch.

• Promoting global reach by working closely with Greens Worldwide global partners to identify and close business opportunities and to strengthen our brand.

• Leading by example through the 34 fundamentals.

• Being engaged in continuous improvement, consistently finding a better way to do things.

• Collaborating across department and branch locations to increase efficiencies and service to customers on a National Level.

• Continually striving for additional value creation and efficiencies for our customers, including improvement of existing KPIs.

• Adapting, embracing, and managing change in a manner that results in little to no adverse impact to branch customers or employees.

• Proactively keeps management informed of major developments within the Branch.

• Actively manages and drives financially related activities to include but not limited to, Accounts Receivable, File Level Closing, and profitability verification, and dispute resolution.

• Accountable for working with leadership and L&D to facilitate related training, address client issues to ensure optimal product level performance at the branch level.

• Holding branch and all team members fiscally accountable and drive the team to meet financially related KPI’s and budgets.

• Other duties as assigned or initiated.

• Strong business acumen with the ability to grow and drive the branch forward commercially

• Bachelor’s degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement)

• 7-10 years of experience in freight forwarding required with sales/account management experience encouraged

• 7-10 years of supervisory experience required

• Completion of any industry related course is an asset

• Supervisor: 7 years (Required)

• Freight Forwarding: 7 years (Required)

• P&L Management: 7 years (Required)

• Financial Acumen: 7 years (Required)

What we offer

• Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.

• $1,800 contributed to employee HSA Account, if on HDHP.

• Employee Dental provided by Green.

• Option to purchase disability insurance.

• Paid life insurance and option to buy-up.

• 401(K) and company match.

• Parental Leave Program.

• Monthly recognition points to give/receive, which can be converted to gift cards.

• Tuition Reimbursement Program.

• Weekly fruit baskets in office locations

• A tree planted for every new employee to Trees.org

• 26 days remote annually

• Wellbeing Program.

• Training and Development.