Shipping Operations Manager manages shipping operations' daily activities, including order processing, inventory tracking, documentation, and transportation oversight. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions, analyze performance metrics, and generate reports. Being a Shipping Operations Manager ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping quality issues, damages, or lost freight claims. Additionally, Shipping Operations Manager develops and maintains relationships with carriers, freight forwarders, and vendors. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Shipping Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Shipping Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is a Full-time role with SIRVA BGRS Worldwide, Inc!
The Operations Manager will oversee approximately 7-10 International Move Management Consultants (IMC's) who are responsible for pricing and coordinating international household goods moves for agents and corporate accounts. The Operations Manager is responsible for growing business through excellent customer service and ongoing communication with agents and accounts and performance monitoring of their team. The role therefore requires mentoring, coaching and training the IMC's within the team and ensuring they have the tools, skills, and attitude to achieve service standards.
QUALIFICATIONS AND PREFERRED SKILLS
• Excel skills preferred
• Strong analytical skills
• Access skills preferred
• Strong written and oral communication
• Analytical – understanding of rev. expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
• Basic knowledge of country geography
• Organization – time management, setting priorities, multi-tasking, deadline oriented
• Teamwork and ability to work with different cultures
• Results-oriented
• Computer skills – mainframe experience a plus, Microsoft Office and Outlook, Excel and Access proficient
EDUCATION AND CERTIFICATION REQUIREMENTS
4-year degree preferred
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