Showroom Manager - Casino jobs in Newark, NJ

Overview

Function (Scope and Main Purpose of Job)

The Slot Manager is responsible for the successful operation of the Slot Department and assuring that guest have a favorable gaming experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Develop and manage the budget for the Slots Department.
• Manage processes and programs to effectively control and reduce loss time injuries.
• Manage staffing and scheduling levels to ensure the gaming experience for guests and work experience for team members is an enjoyable one.
• Delegate duties and assign responsibilities as warranted.
• Training and development of staff to ensure they are successful in providing the highest level of guest service to ensure guests have a positive gaming experience each time they interface with a slot department team member.
• Direct and manage slot equipment change outs, placement and repair. 
• Review slot activities and promotional status with the Vice President.
• Monitor and adjust slot equipment performance to ensure level is equal to or exceeds the standards of the competition. 
• Meet with departmental directors and managers as necessary.
• Other duties as assigned.  

Qualifications

Job Requirements (skills, knowledge, and abilities) 

• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures.
• Ability to maintain mental concentration for significant periods of time.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Knowledge of gaming regulations, internal controls, and gaming devices.
• Knowledge of gaming regulations, internal controls, and gaming devices.

Educational Requirements

• Seven (7) to ten (10) years of experience with operations and management in multi device 24- hour casino slot department. Three (3) years of experience in managing people, processes and budgets.
• A 4-year degree in related fields or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Standing 10%
• Walking 30%
• Sitting 60%
• Keyboarding 60%

Working Conditions

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.