Shuttle Driver - Casino jobs in Shreveport, LA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Drive hotel vehicle(s) as assigned.
• Drive safely, within posted speed limits and in a defensive manner.
• Report any vehicle problems to management immediately, i.e., problems with brakes, wipers, lights, tires, etc.
• Pickup and or drop-off guests at the airport.
• Assist guests by loading and unloading luggage.
• Record details of trips such as destinations, passengers, etc.
• Ensure vehicle(s) are properly maintained, fueled, and clean – inside and out.
• May be required to perform minor repair, maintenance, and trouble-shooting, i.e. change flat tires, charge batteries, etc.
• Maintain security for guests and property by ensuring doors are locked.
• May be required to perform light housekeeping duties.
• Pick up trash inside and outside property.
• Report outage of lights inside and outside property.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform other duties as required.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• No previous experience required.
• Good driving record required.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Dedicated, hard-working, self-motivated.
• Good time management skills.
• Skill in operation of tools and equipment listed below.
• Knowledgeable of driving laws and regulations and defensive driving techniques.
• Ability to drive safely in inclement weather conditions.
• Practice safety standards at all times.
• Skill in operation of listed tools and equipment.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
• Immediately report any suspicious activities by guests or others.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.
• Have a valid U.S. Drivers License
• Have zero DWI/DUI incidents on driving record for the past three years.
• Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

• Hotel Shuttle and/or other vehicle(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.
• Exposed to inclement weather conditions while making outside inspections, i.e., extreme heat, cold, humidity, etc.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.