Sleep Center Manager jobs in Cleveland, OH
Sleep Center Manager manages and oversees the day-to-day operations of one or more sleep centers. Responsibilities may include staffing, training, scheduling, budgeting, and marketing for the center(s). Being a Sleep Center Manager ensures patient care meets high-quality standards. Develops and implements policies and procedures for the sleep center(s). Additionally, Sleep Center Manager typically requires a bachelor's degree. Requires registration as a Polysomnographic Technician. Typically reports to a director. The Sleep Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sleep Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Sleep Center Manager jobs
Sleep Contact Center, CSR
- Medical Service Company
-
Cleveland, OH
FULL_TIME
-
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.In Addition, we are very proud to share that we have been awarded the distinguished honor of2021 - HME Provider of the Year!We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
Our Sleep Contact Center Specialist Responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.Responsibilities and Duties:- Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.
- Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
- Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
- Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.
- Verify insurance coverage and previous DME history as required.
- Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.
- Utilize the scheduling system to manage appointment calendars and optimize the booking process.
- Streamline the appointment booking process to minimize wait times and maximize efficiency.
- Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.
- Quality insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.
- Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.
- Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
- Contact appropriate parties to obtain any missing information as necessary.
- Input patient information and orders into system as necessary.
- Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
- Excellent communication skills to interact with customers over the phone and provide support.
- Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.
- Strong problem-solving skills to identify and resolve customer issues effectively.
- Proficient in explaining complex technical information in a clear and understandable manner
- Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
- Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.
- Willingness to share knowledge and support colleagues when needed.
- Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.
- Ability to prioritize and manage time effectively to meet service level agreements and response time targets.
- Perform other duties as assigned.
Qualifications:Education: Graduate of an accredited high school.Experience/Knowledge/Skills/Physical Requirements:- Minimum of 1 year of progressively responsible customer service experience.
- Customer oriented with excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
- Ability to organize and coordinate multiple tasks
- Self Motivated/ Team Player
- Works well independently and in a fast paced environment
*** Starting no less than $16.70 per hour
- 9 Days Ago
Coordinator III Sleep Disorders Center
- Cleveland Clinic
-
Cleveland, OH
FULL_TIME
- Coordinates all support and clerical activities for department by providing support to internal clients while functioning as liaison with external clients.Potential for hybrid opportunity after new hi...
- 1 Day Ago
Polysomnographic Tech Unregistered - Sleep Lab
- METROHEALTH MEDICAL CENTER
-
Cleveland, OH
FULL_TIME
- Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 40.00 Shift: 8p-7a The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community healt...
- 8 Days Ago
APRN/PA I Inpatient Sleep Center
- Cleveland Clinic
-
Cleveland, OH
FULL_TIME
- Seeking a Adult or Family Certified Nurse Practitioner (APRN) or Physician Assistant (PA) to join our Sleep Center team at Lutheran Hospital! Provider duties would include working daily in hospital co...
- 16 Days Ago
PRACTICE SUPPORT SPECIALIST ADMIN- Pulmonary/ Sleep Medicine
- METROHEALTH MEDICAL CENTER
-
Cleveland, OH
FULL_TIME
- Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 80.00 Shift: 8-5 pm Mon-Fri The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of commun...
- 11 Days Ago
Polysomnographic Tech Unregistered-Sleep Lab; 80 HRS, Nights
- METROHEALTH MEDICAL CENTER
-
Cleveland, OH
FULL_TIME
- Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 80.00 Shift: 8pm - 6 am The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community ...
- 20 Days Ago
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0 Sleep Center Manager jobs found in Cleveland, OH area
Operations Coordinator
- Horizon Infusions
-
Cleveland, OH
- Operations Coordinator Cleveland/Akron or Beavercreek Area - Ohio Horizon Infusions is a network of infusion centers, of...
- 4/24/2024 12:00:00 AM
Center Manager in Training - Relo Required
- Biolife Plasma Services
-
Mentor, OH
- By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the...
- 4/23/2024 12:00:00 AM
Market Financial Center Manager - Cleveland Market
- Bank Of America
-
Euclid, OH
- Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the po...
- 4/23/2024 12:00:00 AM
Assistant Manager Vet Services
- Case Western Reserve University
-
Cleveland, OH
- Job Description POSITION OBJECTIVE The Assistant Veterinary Services Manager is a member of the Animal Resource Center (...
- 4/23/2024 12:00:00 AM
Senior Program Director
- CESO, Inc.
-
Cleveland, OH
- Job Description Are you a Senior Program Director seeking purpose, challenge, and talented colleagues? With a diverse po...
- 4/21/2024 12:00:00 AM
PT Operations Assistant
- Centers
-
Cleveland, OH
- Overview: CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for...
- 4/21/2024 12:00:00 AM
Service Center Manager
- Dayton Freight
-
Elyria, OH
- Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
- 4/20/2024 12:00:00 AM
NASA NCAPS Center Relationship Manager - Glenn Research Center
- CACI International Inc.
-
Cleveland, OH
- NASA NCAPS Center Relationship Manager - Glenn Research Center Job Category: Project and Program Management Time Type: F...
- 4/20/2024 12:00:00 AM
About Cleveland, Ohio
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States.
The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sleep Center Manager jobs
$82,750 to $110,676
Cleveland, Ohio area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Sleep Center Manager do?
Sleep Center Manager in Lincoln, NE
The Sleep Center employs a multidisciplinary team of physicians with expertise in sleep medicine.
December 28, 2019
Sleep Center Manager in Wichita, KS
Our experienced staff, which includes board-certified sleep medicine physicians, can help determine specifically what is causing your sleep problem, and the exact way to fix it.
February 24, 2020
Sleep Center Manager in Frankfort, KY
Sleep apnea is a common sleep disorder that affects about 20 million Americans.
February 13, 2020