Sleep Center Manager jobs in Worcester, MA

Position Summary: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager works with the Director of Distribution to develop strategies and objectives to maximizing productivity and leverage expenses for the distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates.

Responsibilities:

• Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers
• Assists WDC Director with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
• Assists WDC Director with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on area of responsibility, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved.
• Coaches, trains, and develops Supervisors and Team Members informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
• Creates an employee-centered work place that demonstrates care and concern for all Team Members .
• Ensures a culture of safety throughout the organization by following safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
• Monitor HACCP and SSOP related items daily

Working Relationships: The Distribution Center Operations Manager will have frequent interactions with DC Director and Store Support Campus Management Staff in various departments such as Finance, Human Resources, Marketing, and Risk Management

Minimum Education: Associates Degree in Business Administration or related field

Preferred Education: Bachelor’s Degree concentrating in Operations Management, Business or Supply Chain

Minimum Experience: 3 -5 years of supervisory experience in a Distribution center environment.

Preferred Experience:

• 10 or more years of Supervisory experience in a Distribution center environment.
• Previous experience in working with a Warehouse Management System (WMS) and/or ability to quickly develop a proficiency in such systems.
• Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)
• Proficiency in Microsoft Outlook, Word and Excel software applications

Soft Skills:

• Acts with Integrity and demonstrates responsible, ethical, and honest behavior by modeling the Company’s core values.
• Problem Solving: Reacts quickly and appropriately to situations that may arise in the DC Customer Driven: Creates a customer-focused environment in which excellent service is provided to internal and externals customers.
• Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
• Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
• Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term..
• Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
• Champions Development: Seeks knowledge about the strengths and opportunities of his/her self and overall team to provide an environment of development and professional growth.
• Maintains a positive attitude amidst the high volume, high quality workload under demanding conditions (e.g., short timelines and fast paced).
• Safety Orientated: Enforces safety policies and procedures; is a safety role model; holds the team to a high safety standard.