Slot Club Shift Supervisor jobs in Cincinnati, OH

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift.
• Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel.
• Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget.
• Knowledge of all ERGC regulations as well as Hard Rock‘s internal controls, policies, and procedures.
• Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management.
• Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures.
• May work in the capacity of a Slot Guest Service Representative.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Observe and direct actions of subordinates/trainees.
• Review and comprehend all necessary documentation.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of guests and team members of the organization.
• Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.
• Work with computers.
• Work with large amounts of cash
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a through a minimum of 1 year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
• Must successfully pass background check.
• Must successfully pass drug screening.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations and slot related machinery.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.