Slot Club Shift Supervisor supervises and coordinates the work of slot club representatives during an assigned shift. Creates and implements training programs for all new employees. Being a Slot Club Shift Supervisor ensures that all guest service inquiries and complaints are properly addressed and that slot club members are completely satisfied. Ensures compliance with federal and state gaming regulations. Additionally, Slot Club Shift Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Slot Club Shift Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Slot Club Shift Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Title: Slot Supervisor
Position Status: Hourly
Qualifications:
High school diploma or equivalent required.
Possess strong interpersonal and communication skills.
Previous experience in slot operations and machine repair. (3 years preferred.)
Detailed knowledge of gaming regulations and internal controls.
Computer literate in a variety of programs.
Proficient writing, grammar, and punctuation skills.
Present a well-groomed, professional appearance.
Read, write, speak, and understand English.
Friendly, outgoing personality.
Physical, Mental and Environmental Demands:
Work in a fast paced, stressful work environment
Work days, nights, weekends, and holidays
Tolerate areas with secondary smoke.
Tolerate high noise levels, bright light, and dust.
Overall Responsibilities:
Responsible for the shift supervision of the slot department and functions.
Essential Functions:
Accountable for all operations and shift activities of the slot department.
Monitors the performance of subordinates, ensuring adherence to Casino White Cloud’s policies and procedures.
Plans and administers daily shift activities and employee breaks and lunches.
Enforce compliance with all laws and regulations related to gaming.
Ensure slot machines are maintained and kept in proper working order,
Make personnel decisions regarding slot department employees.
Handles customer complaints/concerns.
Assist the slot staff in processing fills, jackpots, verifications, and related duties when necessary.
Identify machines requiring technical support.
Assist with machine installation.
Make slot machine repairs as needed.
Responsible for providing a high level of guest service on their shift.
Any reasonable request made by management.
Meet attendance requirements of the job and adhere to policy and procedure.
Keep work areas clean and free of safety hazards, debris, and litter.
Perform all job functions in a safe and reasonable manner.
Maintain proper department uniform, appearance, and grooming standards.
MOD duties as requested by Management.
The casino reserves the right to make changes to or modify this job description at its discretion.
Job Type: Full-time
Benefits:
Physical setting:
Schedule:
Ability to Relocate:
Work Location: In person
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