Slot Operations Manager jobs in Benton Harbor, MI

SUMMARY: 

Responsible for the preventative maintenance of all electronic gaming devices (EGDs) and necessary support of duties as requested by the Slot department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Handles proper preventative maintenance of all EGDs, including cleaning, vacuuming, and other duties as required in accordance with gaming regulations.  
• Supports the Slot department in handling secondary duties in the Technical Shop, Warehouse, up to and including filing or machine maintenance.
• Assists in maintaining slot floor security by notifying department heads of any suspicious activity. 
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
• Promotes departmental and property-wide promotions with all guests.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Demonstrates a thorough working knowledge of all processes, testing, software, and hardware setups of various equipment including, but not limited to, pallet jack, forklift, and sign/engraving machines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED preferred and/or one to two years slot floor experience.

SPECIAL QUALIFICATIONS:

Strong organizational and communication skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as safety rules, policy and procedure manuals, operating & maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and/or move up to 75 pounds and occasionally 100 lbs., also will be required to regularly push, pull, and maneuver gaming devices, up to 100 pounds, for the purpose of installation, repair or maintenance. The employee may occasionally be required to climb a twelve (12) foot ladder. Uses hand trucks, power, jack and other various electrical or mechanical equipment. Stoops over, kneels and crouches while repairing gaming devices.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

The noise level in the work environment is usually loud.  A casino environment is typically smoky.