Slot Operations Manager jobs in Phoenix, AZ

Description

SUMMARY: 

Under the general direction of the Senior Director of Casino Operations, the Director of Slot Operations manages, directs and supervises all slot department personnel.  Responsible for all slot department personnel functions including hiring, training, performance evaluations, disciplinary activities and scheduling.  Responsible for the budgeting of the department’s revenues and expenses.  Analyzes fiscal results to maximize revenues for the slot department.  Recommends slot percentage payoffs, selects new machines, slot programs, and places them in the most desirable locations.  Ensures that all slot machines are operating and takes corrective action, when required.  Assures that all slot department activities are in compliance with compact and appendices.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Directs and supervises various subordinate slot department personnel in order to ensure a cohesive work force within an assigned area of responsibility.  Trains subordinates in conformance to casino’s policies and procedures. 
• Maintains accurate records of all slot data and specifications as required.  Ability to ensure slot machines are in conformance with the compact. 
• Resolves guest complaints, patron disputes and slot department personnel problems. 
• Communicates and coordinates with vendors on equipment and keeps casino slot floor up to date and machine mix current.
• Maximizing the casino slot floor profits by staying up to date with technology and systems designed to enhance customer experience.
• Keeps Senior Director of Casino Operations and the General Manager abreast of all activities. 
• Responsible for all slot funds.  Assures that all slot machines are mechanically and electrically effective and takes corrective action when required. 
• Responsible for proper maintenance of slot machines in order to achieve maximum utilization by the players. 
• Responsible for communicating policies and procedures to slot department management. 
• Has authority to authorize complimentary privileges to players according to company policy.
• Assists with the gaming machine setup for slot tournaments including the conversion of gaming machine devices.
• Assists with the payout verification of the slot tournament winning payouts.
• Ability to work flexible hours, shifts, or days as determined by business demands.
• Maintain compliance and always adhere with all applicable laws, gaming regulations, internal controls, Employee Handbook, and policies and procedures.
• Complies with BlueWater Resort & Casino rules and regulations and ensures that all employees are in compliance, and complies with Federal, State and Tribal laws. 
• Ensure compliance with company and OSHA safety standards. 
• All other duties as assigned and / or directed (maintaining segregation of duties).

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• Able to interact effectively with, and assist members of the public, and BlueWater Enterprise employees and management. 
• Ability to exercise sound judgment, and to make logical decisions in situations requiring tact and discretion. 
• Ability to exercise sound leadership skills. 
• Good organization and communication skills. 
• Knowledgeable of investigative techniques and detailed investigative report writing requiring analysis of the immediate problem and recommending methods for corrective action.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s Degree in Business Management, Business Administration or related field preferred.  Minimum of 10 years current gaming experience without BA/BS required.  Minimum 5 years current gaming experience in slot operations with progressive slot management experience required.
• Strong working knowledge of Microsoft applications (MS Word, Excel). 
• Ability to read, analyze, interpret and comprehend technical procedures, income statements, state regulations, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals. 
• Ability to present information and respond to questions and/or concerns from management, staff, customers, and regulatory agencies. 

• Ability to interpret a variety of technical and mathematical formulas. 
• Must possess extensive knowledge in all aspects of slot operations including slot repair and slot data systems, and analytics. 
• Must be able to obtain/maintain all necessary state and tribal gaming licenses.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.  The employee is frequently required to reach with hands and arms.  
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. 
• The team member must occasionally lift and/or moves up to 30 pounds and push, pull, or drags up to 100 lbs. 
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT:

• Indoor office environment.  This position regularly works indoors but may work outdoors in cold and/or extreme heat. 
• The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times.  
• Will have contact with employees, external agencies and the public.
• The employee is occasionally exposed to fumes or airborne practices, including second-hand environmental smoke. 
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. 
• The noise level in the work environment varies from light to moderate.  Flashing lights from slot machines and band lighting. 

ACCESSIBILITY: 

• At the discretion of the Tribal Gaming Agency, appropriate license required.

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.