Slot Shift Manager Assistant jobs in Cleveland, OH

Role Responsibilities:

• Develop supervisors in all aspects of business, preparing them for future success and career advancement.
• Work closely with team to ensure consistency across all shifts.
• Continuously recommend and implement ways to improve customer service, employee satisfaction and overall operational performance
• Support Floor Supervisors during peak times to ensure superior service standards are maintained at all times.
• Take an active role in hiring, promotion, termination, suspension, and recognition of supervisors.
• Provide oversight in promotion, termination, suspension and recognition of dealers.
• Enforce the Casino Control Act and all attendant regulations as well as all internal company policies and procedures.
• Consistently manage, observe, prioritize and be accountable while creating a fun, fast-paced, high energy environment.
• Ensure staffing levels on gaming floor are resulting in appropriate game coverage and efficiency of operations.
• Conduct timely, comprehensive evaluations of Supervisors
• Keep an open mind, always thinking of new ways to improve or upgrade existing processes, making the team work smarter not harder
• Promote outstanding guest relations. Perform other duties as assigned
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Inspire others by demonstrating a high level of commitment and energy in all endeavors
• Consistently demonstrates superior customer service skills and acts as a positive role model for all team members
• Convey positive energy and enthusiasm focusing on the customer interaction
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements
• Immediately address service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events
• Develop highly skilled, successful team members
• Set realistic and measurable service standards and holds team accountable for meeting them
• Clearly communicate and enforce company expectations including Code of Commitment, policies, procedures, team goals and business strategy
• Address team member performance issues, coaches for improvement and provides ongoing feedback.
• Consistently follows company policies, procedures and industry regulations.
• Maintain accurate and up-to-date team member records and complete performance reviews in a timely fashion

Knowledge, Skills, & Abilities: 

• Must be able to work independently.
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements: 

• College degree or equivalent experience.
• Thorough knowledge of all casino games, operations, and casino management.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to obtain the appropriate work authorization per gaming regulations required.
• Must be able to maneuver to all areas of the property
• Must be able to lift up to 10 pounds regularly and up to 50 pounds occasionally
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to work in a noisy environment for extended periods of time.
• Must be 21 years of age.

License Requirements:

• Ability to obtain and maintain a Gaming Occupational License within the State of Ohio.