Slot Shift Manager Assistant jobs in Grand Rapids, MI

Position Summary :

The Slot Marketing Representative is responsible for providing consistent, courteous service to Guests while promoting GLC Rewards card and marketing / promotional events.

Perform responsibilities in accordance with all Company standards, policies and procedures.

Duties and Responsibilities :

• Contributes to a high energy, fast-paced environment that provides guests with an entertaining, fun, dynamic, unsurpassed service.
• Provides a high level of customer service at all times.
• Maintain a working knowledge of the property as well as all marketing, promotional and special event initiatives.
• Responsible for enrolling guests into the property’s GLC Rewards program while maintaining a high level of data accuracy.
• Respond to guests’ requests, complaints and / or inquiries while being courteous and prompt.
• Be involved in special events / promotions.
• Perform other job-related duties as assigned by management.

Essential Qualifications :

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• One plus years of experience in customer service preferred.
• Be able to accurately work and / or manage multiple projects in a fast-paced environment.
• Must be at least 21 years of age.
• At a minimum, must have a high school diploma or GED.
• Must be able to obtain a Gaming work card for the jurisdiction in which property is located.

Physical Requirements :

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Ability to stand for duration of shift.
• Manual dexterity to use job related equipment.
• Ability to push, pull, transport and maneuver items weighing up to 50lbs. with or without assistance.
• Ability to hear and communicate by telephone and radio.
• Ability to read, write and input data into the computer.
• Ability to stoop, crouch and kneel.

Work Conditions :

Work is typically in an area which may be unusually hot, cold and / or noisy and may contain second hand smoke. Work may be performed in small areas with a 3 ft.

wide access. Tasks performed from a non-sitting position. Team Members will be required to stand, walk, lift, reach, push, pull and grasp.

These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

Disclaimer and Conditions of Employment :

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.

These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug / alcohol test.

Indian Preference :

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.

Last updated : 2024-04-23