Slot Shift Manager Assistant assists the manager with gaming activities in the slot department during an assigned shift. Approves jackpot and credit payouts and ensures that all appropriate forms are completed. Being a Slot Shift Manager Assistant confirms all slot equipment is functioning properly. Supervises all electronic gaming device personnel. Additionally, Slot Shift Manager Assistant ensures compliance with federal and state gaming regulations. May require a high school diploma or equivalent. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Wage Range : $13.20 Tips
OPEN UNTIL FILLED - 1st CLOSING DATE : April 17, 2024.
JOB SUMMARYResponsible for front-line guest service, including being host / hostess, and cashier for gaming customers, assisting customer needs to promote slot play.
ESSENTIAL JOB FUNCTIONS : 1. Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
2. Responsible for checking out and maintaining an accurate count of slot banks, including all cash handling and paperwork procedures.
3. Provide cash services for guests, including making changes, assisting with the retrieval of tickets, and verifying and assisting with jackpot payouts.
4. Promote exemplary guest service by being knowledgeable of games in play, special events / activities, casino promotions, and operational information.
5. Maintains close floor surveillance over assigned areas to detect irregularities on the part of players or established procedures.
6. Handle routine slot machine maintenance and obtain the services of the slot technicians if needed.7. Assist guest service needs by communicating with beverage / food servers, transportation, etc.
8. Maintain outlined guest service standards by prompt greeting, offers of assistance, and minimizing any wait time the customer incurs.
11. Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.12. Promotes a clean, safe, healthy, and friendly work environment for employees and guests.
Promptly reports all concerns to the supervisor.13. Ensure that the operation of equipment, tools, and materials is handled safely.
14. Promote internal guest service standards by treating employees with courteous respectful behavior.15. Other related customer service duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS : SAFETY :
Ensuring a safe experience by protecting the welfare of all.INTEGRITY :
Expecting personal accountability at every level.COURTESY :
Creating an exceptional customer service experience for everyone.TEAM :
Functioning together to create a cooperative and positive experience.SHOW :
Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY : 1. None.
SIGNATORY ABILITY : 1. Slot Floor keys.2. Slot Floor Wallet.3. Jackpot Payout.
ACCESS TO SENSITIVE AREAS : 1. Count area.
MINIMUM QUALIFICATIONS : 1. Minimum of six (6) months of front-line customer service experience.2. Must possess strong money-handling skills to count, make a change, and balance a cash bank in a fast-paced environment.
3. Frequently stand and walk for long periods in a smoke-filled, noisy environment; perform repetitive motions with wrists, hands, and fingers.
4. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills.
5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
6. Requires a High-Security Gaming License clearance.7. Must be at least 21 years of age.
PREFERRED QUALIFICATIONS : 1. Ten key experiences.
Last updated : 2024-04-08
Clear All
0 Slot Shift Manager Assistant jobs found in Kennewick, WA area