Slot Shift Manager Assistant assists the manager with gaming activities in the slot department during an assigned shift. Approves jackpot and credit payouts and ensures that all appropriate forms are completed. Being a Slot Shift Manager Assistant confirms all slot equipment is functioning properly. Supervises all electronic gaming device personnel. Additionally, Slot Shift Manager Assistant ensures compliance with federal and state gaming regulations. May require a high school diploma or equivalent. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position Description:
Responsible for the maintenance of current database customers by providing exceptional guest service to maintain and cultivate relationships, increase trip frequency, and guest loyalty.
Ensure customer retention and repeat business through telemarketing, written correspondence, direct contact, and participation in off- and off-site events.
Position Requirements:
Must be at least 21 years of age.
Bachelor's degree or equivalent work experience in a related field.
One to three years experience in customer service, preferably in the gaming industry.
Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
Must be flexible in work schedule.
Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
Must be able to obtain/maintain any necessary certifications and/or licenses.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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