Slot Shift Manager jobs in Cleveland, OH

Slot Shift Manager manages the slot department during an assigned shift. Approves jackpot and credit payouts and ensures that all appropriate forms are completed. Being a Slot Shift Manager confirms that all slot department equipment is functioning properly. Supervises all electronic gaming device personnel. Additionally, Slot Shift Manager ensures compliance with federal and state gaming regulations. May require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Slot Shift Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Slot Shift Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Slot Attendant
  • JACK Cleveland Casino
  • Cleveland, OH FULL_TIME
  • Slot Attendant:

    Directly reporting to the Slot Supervisor, the Slot Attendant consistently demonstrates superior customer service skills to external and internal guests, maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information. Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes JACK programs and JACK registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes JACK and always projects JACK in a positive light to guests. Will serve as verifier for jackpot payout and credit owed procedures.

    Role Responsibilities:

    • Responsible for providing efficient guest service to all Slot guests and ensuring slot machines are monitored on a continual basis for operation at maximum efficiency.
    • Actively patrols assigned sections looking for opportunities to surprise and delight guests
    • Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
    • Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
    • Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
    • Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out).
    • Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
    • Verifies and countersigns hand paid jackpots.
    • Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
    • Keeps slot areas clean, secure, and well maintained
    • Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs.
    • Participates in slot machine upgrades and implementing new initiatives.
    • Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.
    • Maintains monetary and paperwork accuracy within department standards.
    • Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.
    • Promotes and cross sells JACK’s brand amenities and property events.
    • Increases customer base by opening new accounts through cross-selling and promoting the ClubJACK Rewards Program.
    • Actively stays informed of continually changing promotional events and services.
    • Maintains in-depth game knowledge and proactively explains games to customers.
    • Offers participation in high-energy, team building “Buzz” sessions to exchange information on property events and to improve guest service and department survey scores.
    • Ensures compliance of state mandated age restrictions through the support of “Project 21”.
    • Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Commitment.
    • Partners with other departments and functions to understand and promote property-wide initiatives and programs.

    Knowledge, Skills, & Abilities:

    • Must be able to work independently.
    • Must be able to sit, stand or walk for long periods of time (4 hours).
    • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
    • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
    • Respond to visual and aural cues.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be able to tolerate areas containing dust, loud noises and bright lights.
    • Must be able to work varied shifts, weekends and holidays as needed.
    • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
    • Ability to speak distinctly and persuasively.
    • Must be able to read, write, speak, and understand English.

    Education & Experience Requirements:

    • High school diploma or equivalent required.
    • Previous money handling experience preferred.
    • Must possess basic data entry/computer skills.
    • Must possess basic math skills.
    • Ability to read, write, speak and understand English.
    • Ability to respond to common inquiries or complaints from customers.
    • Must be willing to work non-traditional days and hours.
    • Must present a well-groomed and professional appearance.
    • Must be able to lift, push, pull and carry.
    • Must be able to turn key constantly.
    • Must be able to stand, walk and maneuver around casino slot area for long periods of time.
    • Must be able to bend, crouch, kneel and twist.
    • Must be able to handle a stressful environment, tolerate bright lights and high noise levels.
    • Must be able to lift and carry up to 40 pounds.
    • Must be 21 years of age.

    License Requirements:

    • Ability to obtain a Gaming Occupational License within the State of Ohio
    • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

    Education

    Required
    • High School or better
  • 22 Days Ago

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Slot Attendant
  • JACK Main
  • Cleveland, OH PART_TIME
  • Slot Attendant: Directly reporting to the Slot Supervisor, the Slot Attendant consistently demonstrates superior customer service skills to external and internal guests, maintains upbeat, positive att...
  • 24 Days Ago

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Dual Rate Slot Attendant
  • JACK Main
  • Cleveland, OH PART_TIME
  • ON CALL - Dual Rate Slot Attendant: The On Call Slot Dual Rate Attendant will serve as a supervisor and slot attendant, when needed. As a supervisor they will oversee Slot Operations as assigned and i...
  • Just Posted

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Aesthetic Injector - Nurse Practitioner - Operations Manager
  • Nurse Practitioner - Operations Manager - NUIQ Wellness Lounge
  • Cleveland, OH FULL_TIME
  • NUIQ Wellness Lounge, a premier wellness destination located in the heart of Cleveland, is seeking a skilled and experienced Nurse Practitioner with a passion for aesthetics and strong operational acu...
  • 1 Month Ago

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Shift Lead / Shift Manager
  • Pizza Hut, Inc.
  • MACEDONIA, OH FULL_TIME
  • 746 E AURORA RD STE 10MACEDONIA, OH 44056 Shift Lead / Shift Manager Apply Now Description: Pizza Hut® Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future...
  • 18 Days Ago

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Shift Lead / Shift Manager
  • Pizza Hut, Inc.
  • MIDDLEFIELD, OH FULL_TIME
  • 15961 E HIGH STMIDDLEFIELD, OH 44062 Shift Lead / Shift Manager Apply Now Description: Pizza Hut® Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, You...
  • 15 Days Ago

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0 Slot Shift Manager jobs found in Cleveland, OH area

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Shift Lead
  • WALGREENS
  • Cleveland, OH
  • Job Summary: Opens and closes the store in the absence of store management, including all required systems startups, req...
  • 3/28/2024 12:00:00 AM

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Shift Lead
  • WALGREENS
  • Akron, OH
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash h...
  • 3/28/2024 12:00:00 AM

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Shift Lead
  • WALGREENS
  • Independence, OH
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash h...
  • 3/27/2024 12:00:00 AM

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Shift Lead
  • WALGREENS
  • Cleveland, OH
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash h...
  • 3/27/2024 12:00:00 AM

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Shift Lead
  • WALGREENS
  • Akron, OH
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash h...
  • 3/27/2024 12:00:00 AM

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Shift Lead (Key Holder)
  • Sandbox VR
  • Westlake, OH
  • Who We Are We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people c...
  • 3/26/2024 12:00:00 AM

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Pit Boss Shift Leader>
  • Dickey's Barbecue Pit
  • Cleveland, OH
  • Dickey's Barbecue Pit - 7769 Day Dr - [Restaurant Shift Lead / Shift Manager] - As a Pit Boss Shift Leader at Dickey's y...
  • 3/25/2024 12:00:00 AM

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Deli Shift Leader I
  • Pilot Company
  • Avon, OH
  • Company Description Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 tea...
  • 3/24/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Slot Shift Manager jobs
$56,388 to $95,033
Cleveland, Ohio area prices
were up 1.6% from a year ago

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Ensure that stations and games are covered for each shift.
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