SLOT TECHNICIAN maintains slot machines, replaces parts, and cleans machines as needed. Removes machines from gaming floor with the aid of a hand truck as needed. Being a SLOT TECHNICIAN may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The SLOT TECHNICIAN may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Do you enjoy learning new things and growing your technical skills? We're looking for you! Come join Konami Gaming's Field Service team and learn from the best in the field. We are looking for a Field Service Technician in the Illinois area to join our team!
This position represents KonamiGaming Field Service to our customers and is responsible for repair, installation, removal, preventive maintenance and conversion of approved KGI gaming products.Provides on-site training to customers on game functionality and operation. Upon the request from management, may mentor less experienced personnel with Superior approval.
The pay range for this role is $24-$30 hourly depending on experience
What will you be doing?
Installation and Repair
Recordkeeping
Customer Service
Support Activities
Konami's Perks and Benefits!
About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.
What skills and expertise do you bring to the job?
Has in-depth knowledge of skills in the areas of:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Considerable physical activity. Requires heavy physical work: heavy lifting, climbing, bending, kneeling, pushing, and/or pulling required of objects up to 50 pounds, and standing for long periods. May occasionally have to lift and/or move up to 75 pounds. May be required to move machines weighing up to 400 pounds using a hand truck. Must be able to walk, stand, bend, crouch, and reach. Repetitive motion using keyboard, mouse and telephone. Work environment involves situations that require following extensive safety precautions and may include the use of protective equipment.Must have valid driver’s license, be able to drive and operate a class C License motor vehicle unassisted.Must be able to stand for long periods of time, have the ability to traverse the building, job sites and work in constricted areas.Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. Must be able to tolerate areas containing second hand smoke. Able to work in extreme conditions, i.e.: hot, cold, dirty environment.Position can be high stress and extremely fast paced. Ability to assess situations, enter into dialogue and complete tasks. Must be able to communicate verbally, read and write in English.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Demonstrate expertise in functional job area. Interacts with Konami Gaming Customers to identify/resolve moderate problems with KGI gaming products. Engage in continual learning and personal development. Share knowledge and feedback to contribute to the learning of others. Works to expand certification of Gaming products.
Consistently produce work that is accurate, high quality and complete. Hold self and others accountable for work and work standards. Complete work on time and within budget. Manage time effectively to achieve output and work product consistent with company and department objectives.
Proactively address problems and involve others as needed to prevent escalation. Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information.
Approach and implement change positively. Modify behaviors as needed to implement change and adopt innovation. Identify opportunities and generate ideas for change, innovation, or improvement.
Responsible for delivering Excellent Customer Service and Excellent Customer Experience Knowledge of principles and processes for providing customer service. This includes customer needs’ assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Maintain and optimize manufacturing equipment and systems.LV scheduling and dispatch determine majority of daily/weekly activities. Technicians are responsible for effectively self-managing balance of each day by working closely with Las Vegas dispatch and supervisor.
Ensure product and process meets quality system requirements as defined by customer specifications.
Receives, may interpret and transmits semi-complex information requiring considerable explanation or interpretation to assigned technical and non-technical audiences
Provide exceptional onsite customer service to end users. Proactively focuses on understanding and meeting customers’ needs (internal and external). Follows up timely on complaints/questions/requests.Internal contacts are regular with individuals of moderate influence primarily within the Engineering, Quality Assurance, Training and Project Management organizations or peers in other departments
Plan and monitor the movement and storage of materials and products in coordination with headquarters, customers, and vehicle inventories.
Knowledge of appropriate procedures and ability to use specific equipment or machines to meet defined quality and quantity standards.
Able to work independently and manage time efficiently to ensure all work is completed on a timely basis.Work is subject to regular supervisory oversight at defined project / task milestone.
Understands best practices in area of accountability and how changes in conditions, operations, and the environment will affect outcomes.
Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.
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