Social Media Analyst, Sr. jobs in Pensacola, FL

Social Media Coordinator: Facebook Groups Moderator & Customer Service Specialist

We're seeking a talented and passionate Social Media Coordinator to join our team as the “face” of our company online, playing a pivotal role in managing our Facebook groups, fostering engagement, and providing top-notch customer service. As a Social Media Coordinator with a specialization in Facebook groups moderation and customer service interactions, you will be responsible for online reputation management, maintaining a positive online community environment, ensuring user satisfaction, and driving meaningful engagement with our brand. You will play a crucial role in nurturing our online community.

Key Responsibilities:

• Facebook Groups Moderation:
• Monitor and moderate multiple Facebook groups.
• Enforce community guidelines and ensure that discussions remain respectful and on-topic.
• Identify and address inappropriate content, spam, and violations of group rules.
• Act as the main point of contact for group members and respond promptly to inquiries and concerns.

Customer Service Interactions:

• Provide exceptional customer service by managing and monitoring our Facebook business pages and Facebook groups and other social media channels by responding to comments and messages -answering questions, resolving issues, and addressing customer feedback.
• Collaborate with other departments to ensure a consistent and seamless customer experience.
• Escalate complex issues to the appropriate teams for resolution when necessary.

Hands-On Engagement:

• Actively engage with group members by starting and participating in discussions.
• Share relevant content, updates, and promotions to foster engagement.
• Monitor trends and gather insights from user interactions to inform marketing strategies.
• Search for opportunities to promote the company within the groups.

Content Creation:

• Develop and implement social media strategies to increase brand awareness and engagement.
• Create and curate engaging content for our Social Media channels and Facebook groups, including posts, images, and videos.
• Develop a content calendar to ensure a consistent posting schedule that aligns with company goals.

Analytics and Reporting:

• Track key performance metrics, such as engagement, growth, and member feedback.
• Provide regular reports and insights on campaign success to management to inform decision-making.
• Research industry trends and competitive analysis.
• Stay up-to-date with the latest social media best practices.

Support the Marketing Department:

• Assist with various other tasks as needed.

Qualifications:

• Marketing, communications, or a related field (preferred).
• Proven experience in social media management, especially within Facebook groups moderation.
• Deep understanding of social media platforms, algorithms, and best practices.
• Excellent written and verbal communication skills.
• Outstanding customer service and problem-solving abilities.
• Strong conflict resolution skills and comfortable handling challenging online discussions.
• Ability to adapt quickly in a fast-paced environment.
• Ability to work independently and in a collaborative team environment.
• Proficiency in social media management tools and analytics platforms.
• Creativity and a passion for creating engaging and authentic online communities.
• Some graphic design experience using Canva is a plus.
• You love being on Facebook.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Ability to commute/relocate:

• Panama City Beach, FL 32413: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Social media strategy: 1 year (Preferred)

Job Type: Full-time

Pay: $36,400.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Marketing: 1 year (Preferred)

Work Location: In person