Social Media Communications Specialist jobs in Fort Myers, FL

he Social Media Specialist is a key member of the Digital Customer Care team. The Digital Customer Care team engages with customers across multiple social channels to drive a positive customer experience and promote brand loyalty. The Social Media Specialist acts as a key member of the team, actively monitoring social communities to address issues, ascertain various levels of issues and in our brand voice and tone.

The starting salary is $19.23 per hour.

What You’ll Do:

• Respond and resolve customer issues and provide a positive interactive experience across all Hertz brands on social channels. 
• Maintain and improve upon current industry best response times during prime social hours. 
• Engage with customers via Facebook, Twitter, Yelp, Instagram, YouTube, Pinterest and additional key customer care channels. 
• Drive brand loyalty through positive social customer engagement.
• Communicate company policies to customers in a courteous style.

What We’re Looking For:

• Bachelor’s Degree or equivalent experience, preferred.
• Customer Service experience, required.
• Experience using social channels to interact with customers.
• Excellent written communication skills including typing, grammar, spelling, and copy-editing.
• Computer literate with ability to learn new applications quickly.
• Positive attitude and ability to empathize with others.
• Ability to work independently as well as part of a team.
• Ability to make quick and correct decisions within internal guidelines in high-pressure environment.
• Team oriented, flexible, and focused on completing projects in a timely manner.
• Must have quick and efficient typing skills. 
• Flexible and adaptable; ability to work effectively in ambiguous situations. 
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, and prioritization skills.

What You’ll Get:

• 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more