Social Work Manager jobs in Jacksonville, FL

The ideal candidate will have a minimum of three years of progressive sales experience, preferably in the hospitality field. Relative franchise experience preferred. The Sales Manager will be responsible for strategically soliciting and developing new accounts, maintaining excellent rapport with existing accounts and successfully promoting the hotel to the community.

We are seeking a driven, professional individual with excellent sales techniques who will meet or exceed budgeted goals and responsibly manage all aspects of the Sales Department in accordance with the standards of Shaner Hotels and franchise (if applicable.)

•    Assist with the preparation and distribution of the Daily Event Sheet; ensure that all information is complete and accurate and distributed on a timely basis.
•    Assist changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis in order to best service the client. Resolve discrepancies with Catering staff.
•    Assist with the preparation and distribution of the Weekly Event Sheet.
•    Prepare and distribute the weekly Catering forecast identifying covers and sales by meal period.
•    Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery.
•    Welcome group contact upon arrival at function and ensure guest satisfaction.
•    Monitor guest reactions and confer with service staff to ensure guest satisfaction.
•    Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
•    Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
•    Monitor and handle guest complaints by ensuring guest satisfaction.
•    Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
•    Attend designated meetings, menu and wine tastings.
•    Maintain complete knowledge of: Daily scheduled group functions, times, locations, amount of people and specified requirements; location of all hotel function space and names of rooms; all styles of meeting and banquet room settings; correct maintenance and use of equipment; all departmental/hotel policies and procedures; all safety guidelines.