Soft Count Supervisor - Casino jobs in Lubbock, TX

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  Safeguard casino assets at all times.   Count Team members are paid hourly, working Mondays and Fridays as well as the first of the month. Count team members shift length will vary based on business volume and will regularly be longer than an 8 hour shift.   Essential Duties And Responsibilities: - Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S. - Exchange “hot” slot cans for “cold” slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner. - Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count. - Scan slot can barcode and send money through a Money Processing System machine which separates all currency denominations and tickets. - Strap and brick all money into appropriate values after running through MPS machine.  All straps are dated and initialed by person. - Download and import all files including currency and tickets from the MPSs to be sent to Revenue Audit. - Count each denomination and record on a worksheet and verifies with all members of the team.  - Verify grand total with Revenue Audit. - Prepare transfer of all cash to be received by vault. - Complete preventative maintenance on cash cans and other equipment used by the team. - Abide by all Gaming regulation and policies and internal controls. - Maintain integrity and discretion regarding cash amounts. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager. - Performs other duties as may be assigned by department and/or company management.

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Qualifications: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - Must be a minimum of 21 years of age. - Must qualify for licensing with the New Mexico Gaming Commission. - Highshool diploma or G.E.D preferred. - One year previous cash handling experience required.  High volume cash handling preferred. - Strong interpersonal skills are required. - Ability to read and comprehend simple instructions, short correspondence, and memos.  - Ability to write simple correspondence.  - Ability to effectively present information in one - to -one and small group situations to customers, clients, and other employees of the organization. - Ability to perform basic math skills. - Ability to work as part of a team and to promote cooperative approach between departments. - Ability to work unsupervised. Physical Demands: - The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  - The employee must regularly lift, push,pull and/or move up to 75 pounds.  - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  - While performing the duties of this job, the employee is regularly exposed to airborne particles.  - While performing the duties of this job, the employee is occasionally exposed to vibration. - While performing the duties of this job, the employee is regularly required to walk and stand for over 10 hours at a time. - Must be able to work in a closed and restricted area for long periods of time. - The noise level in the work environment is very loud.  - Exposure to unrestricted second-hand smoke. - Exposure to a high level of dust.

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