Soft Count Supervisor - Casino jobs in Lynchburg, VA

JOB SUMMARY:

The Casino Marketing Manager is responsible for managing the activities of the Casino Marketing department, including staffing and performance, to ensure compliance with established regulations, policies, and procedures. This position will also include managing all aspects of this department for the casino in accordance with company policy and gaming regulations; responsible for achieving revenue and income objectives, market share and customer service objectives and establishing departmental policies and procedures. The Casino Marketing Manager is accountable for cross-functional partnerships as well as responsible to lead, inspire and develop casino Team Members.

ESSENTIAL JOB FUNCTIONS:

• Hires, motivates, trains, coaches, mentors, and directs departmental team members that possess the aptitude to provide excitement
• Awards customer complimentary based on gaming action and program guidelines.
• Coordinates guest visits including meals and show reservations and assist guests
• with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
• Contacts guests by calling, writing, or making personal visits to increase trip frequency.
• Delivers world class service in order to ensure Team Members receive sufficient leadership, guidance, and resources to accomplish established objectives
• Approves staffing work schedules to attain maximum efficiency of labor
• Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to assure regulatory and operational practice compliance
• Maintains comprehensive industry familiarity with gaming practices
• Works closely with other property key personnel in exchanging information on gaming activities
• Develops proper security measures to ensure the integrity of the operation • Required to review activities in the games operations in order to gauge and improve staffing levels, working conditions and other matters which influence friendly and exciting guest service as well as maximum profitability
• Establishes department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas
• Monitors and evaluates the Casino Marketing operation in order to ensure the proper planning for short and long-term strategies; monitors and evaluates performance of the Casino Marketing team in order to facilitate ongoing improvement of operations and financial return
• Reviews and monitors complimentary offers and reinvestments in players
• Develops new marketing opportunities, new players, and drive incremental revenue and trips from players inside and outside of the market
• Required to review, evaluate, and resolve any negative guest experiences that have occurred
• Establishes measurable goals and policies to reduce the chance of them being repeated
• Conducts themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alike

EDUCATION and/or EXPERIENCE:

• Must have a minimum of 4 years of customer service experience (casino experience recommended)
• Bachelor's degree, secondary education certification, or considerable experience in related field preferred
• An upbeat and creative approach typically leads to success in this role.
• Proven experience providing high level of guest service in a high stress environment.
• Proven ability to prioritize duties.
• Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word
• Ability to effectively communicate in English, both written and verbal

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Required to move around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Required to work for extended time seated as well as on your feet

Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Ability to Relocate:

• Danville, VA 24541: Relocate before starting work (Required)

Work Location: In person