Soft Count Supervisor - Casino jobs in Salem, OR

Position Summary

Responsible for the supervision and completion of assigned tasks for Slot, Sports, and Keno operations in a timely and responsible manner. Responsible for providing daily managerial support for all departments on assigned shifts.

Essential Functions

• Supervises all aspects of daily operations of the Slot, Sports, and Keno operations.
• Will supervise Technicians in the absence of the Technician Supervisor.
• Provides managerial support to all departments on assigned shifts.
• Ensures that Slot, Sports, and Keno operations comply with Chinook Winds policies and procedures.
• Resolve customer complaints as needed.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Provides input or recommendations for improvements and changes in processes or services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
• Ensures a complete knowledge by the whole team of Slot, Sports, and Keno operations policies and procedures.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Assigns scheduling, job duties, responsibilities, and work areas to employees in accordance with work requirements.
• Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources, as necessary.
• Develops and maintains a teamwork environment.
• Trains, monitors, and develops staff through evaluation and development plans.
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Informs Slot Manager of any pertinent information.
• Maintains general knowledge of Chinook Winds operations, programs, promotions, events, & services and ensures this information is communicated to staff and guests as applicable. Identifies & reports any irregular, unsafe or hazardous conditions.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
• Adheres to the confidentiality policy of Chinook Winds.
• All other duties as assigned.

Position Qualifications

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Supervision- Ability to work independently.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures.

Education

High School Diploma or GED

Experience

Five years' experience in a position with high volume customer contact

Two years cash handling experience

One year Slot Lead experience (or) Two years Slot supervisory experience

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License

Physical Demands

Physical Demands Lift/Carry

Stand Constantly 10 lbs or less Frequently

Walk Frequently 11-20 lbs Frequently

Sit Not Applicable 21-50 lbs Occasionally

Handling/Fingering Constantly 51-100 lbs Occasionally

Reach Outward Constantly Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally Push/Pull

Climb Not Applicable 12 lbs or less Frequently

Crawl Occasionally 13-25 lbs Occasionally

Squat or Kneel Occasionally 26-40 lbs Occasionally

Bend Frequently 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.