Software Architect is responsible for the structural design and development of new software systems or extensive software revisions for external customers. Analyzes software requirements and defines system components to ensure efficient and scalable software architecture. Being a Software Architect designs and implements software solutions to consider business and technical needs and ensures compatibility with existing systems. Creates and maintains architecture documentation such as design specifications and diagrams to guide future maintenance and development. Additionally, Software Architect works with non-technical stakeholders to analyze requirements and understand constraints, dependencies, and business needs. Has in-depth knowledge of software development processes and methodologies. Requires a bachelor's degree. Typically reports to a manager. The Software Architect work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Software Architect typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
The Enterprise Service Management team within the Global Business Services organization is looking for a Knowledge Architect to join our team. As a Knowledge Architect, you will be responsible for developing the overall architecture of how knowledge flows through our systems and is leveraged to drive automation, case and ticket deflection and predictive opportunities. Your focus will be to architect the approach to identify and capture information (content, use of that content, persona data, behavior data, etc), translating opportunities and requirements into systems, applications or process design solutions and integrating architecture, and then continuously improve how to anticipate our associates' needs and proactively provide required information to ensure a seamless support experience, balancing deflection with associate experience.
The Knowledge Architect needs to have an understanding of Knowledge-Centered Service (KCS) methodology and practices as well as the support processes and tools being used in the support organization. Ideally this person is KCS v6 Practices Certified. The architect stays abreast of best practices and advancements in the industry and works to incorporate those standards into the company.
Join us in revolutionizing the associate support experience through cutting-edge technology and innovative knowledge management practices!
The salary range for this position is $142,140 - $234,500. Actual offer will be based on your qualifications.
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0 Software Architect jobs found in Raleigh, NC area