Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Make a Difference with Your Tech Expertise as a Software Support Technician
Do you enjoy using your technical knowledge to help others? Are you passionate about providing excellent customer service? Are you the go-to techie in your family, the friend who fixes everyone's gadgets, and a born tinkerer?
PowerChurch Software, a developer of church management software, is seeking a Software Support Technician to join our growing team. In this role, you'll combine your passion for helping others with your technical expertise to provide top-notch support to our customer community.
In this role, you will:
To be successful, you should have:
Bonus points for:
What we offer:
This is a full-time, in-office position (Monday-Friday, 9 am - 6 pm with occasional overtime).
If you're ready to leverage your tech skills to support religious organizations and nonprofits, we want to hear from you!
Please submit your resume and cover letter explaining why you're a great fit for this role.
Job Type: Full-time
Benefits:
Schedule:
Application Question(s):
Work Location: In person
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