Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Title: Application Support Engineer - Advanced (Multiple Positions)
Job Location: Austin, TX
Job Type: Full Time
Duties: Provide daily physical verification Calibre support and assistance. Debug and troubleshoot various Calibre errors and provide runtime optimization. Assist customers in the resolution of complex verification and design challenges by deploying latest EDA technology. Analyze methodologies and solutions to meet customers' user requirements. Expand or modify the direction of company product development based on customer implemented solutions. Utilize technical knowledge to work with internal development and sales teams. Capture and share problem resolutions in application notes. Provide input to product documentation and training materials. Reproduce customer problems for training purposes and provide solutions to customer issues.
Requirements: The employer will accept a Master's degree, or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science or related field and 12 months of experience in the job offered or in an Application Engineer -related occupation. The position requires experience in the following: IC Verification in nanometer technologies, including 28nm and below, and FinFET technologies; Working with physical verification, DRC/LVS and sign-off flows; Collaborating with customers for rule writing and development using SVRF/TVF; Resolving physical layout and related verification issues; Working with Calibre DRC/LVS, Calibre PERC, Calibre xRC/xACT/xACT3D, or Calibre AWF; Implementing DFM methodology and related design flow; Working with EMIR flows and their integration with circuit verification methodology; Developing scripts in TCL/PERL. 15% domestic travel is required.
Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.
CONTACT: Apply within this posting
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Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$68,378 to $91,540
Austin, Texas area prices were up 1.2% from a year ago