Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Exostellar, Inc.. is searching for a Lead Enterprise Support Software Engineer who will provide in-depth front-line support for our customers, working across the stack from code to infrastructure configuration to diagnose and resolve production issues. This customer-centric role will be critical in ensuring the success and growth of Exotanium as we scale, so we are looking for candidates with a significant software engineering and customer-facing background who can be strong advocates for our customers. Our company has offices in Ithaca, NY, and Santa Clara, CA, and we also offer remote positions across the United States.
Exotanium, a startup created by two professors and one graduated Ph.D. student from the Department of Computer Science at Cornell University, is a cloud resource optimization and management platform that uses Machine Learning (ML) to help enterprises reduce spending in the cloud by up to 90%, while enhancing both operational security and performance.
Our team is passionate about maintaining our culture of diversity, and we especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and believe that this creates the best possible working environment for all and maximizes innovation.
Key responsibilities:
Required Qualifications:
Compensation: Competitive salary Depends on Experience (DOE), Health, Dental and Vision Insurance, 401K with match, Paid Time Off (PTO), Long Term and Short Term Disabilities, Life Insurance.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
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