Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Title: First Line Software Support Representative
Location: Littleton-Highlands Ranch - Office-based position
About Us:
At Fake Brains Software, we're more than just a software company; we're pioneers in providing cutting-edge solutions to the newspaper and media industry. For over three decades, we've been empowering publishers with robust tools that streamline their operations from prospecting to publishing. Join us to be part of a team that stands as a beacon of innovation in media technology.
Job Description:
We're on the lookout for a First Line Software Support Representative who excels in customer service and technical support. You'll provide phone-based support for our Windows and cloud-based software products. This role is ideal for someone who is articulate, personable, and thrives in a dynamic, multi-tasking environment.
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Essential -
Desirable -
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How to Apply:
Are you ready to join our selective team? Please upload to Indeed or send your resume to jobs@fakebrains.com with a brief cover letter outlining why you're a perfect fit for this role.
Additionally, complete a short one-way video interview to tell us more about your enthusiasm and qualifications for this position. We value quick and thoughtful responses, so don't hesitate!
Your desk in Littleton is waiting for you. Become part of a team that's as invested in your success as we are in ours.
Job Types: Full-time, Permanent
Pay: $50,000.00 - $60,000.00 per year
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Application Question(s):
1: What specifically interests you about this position at Fake Brains Software?
2: A frustrated client has called because they are on a tight deadline and our software is not performing as expected. How would you handle the call? Please demonstrate how you would speak to them to de-escalate the situation and provide a solution.
3: Our industry is constantly evolving with new technologies. Describe a time when you had to learn a new technology or software tool quickly. How did you approach the learning process, and how did you apply your new knowledge.
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Work Location: In person