Software Support Engineer jobs in Carrollton, TX

Employer: Siemens Industry Software Inc.

Job Title: Application Support Engineer - Advanced [MULTIPLE POSITIONS]

Job Location: Plano, TX and various and unanticipated locations throughout the U.S.

Job Type: Full Time

Duties: Provide technical support for customers. Enable customers to make productive use of their investment in products. Handle cases regularly demonstrating advanced knowledge of their field. Assist junior engineers working on cases. Search for, re-use, and improve existing knowledgebase content. Create new knowledgebase content where appropriate. Review and publish content. Curate published content. Communicate software/hardware problems to development. Document requests to enhance software and hardware functionality for product development where applicable. Collaborate with sales team to ensure renewal, adoption, and expansion of supported products and manage customer expectations. Follow defined work processes, provide feedback on practical use of these processes, and recommend changes. Technical lead in guiding Application Support Engineer Associate, Application Support Engineer and Application Support Engineer Advanced in questions on day to day business and product knowledge.

Requirements : Employer will accept a Master's degree, or foreign equivalent, in Electrical Engineering or in a related field. Position requires coursework or experience in the following: Transmission line theory and its application to printed circuit board layout, and termination strategies; Electromagnetic Interference principles; Performing simulations on Printing Circuit Boards "PCBs" using EDA simulation software; Modeling EMI and transmission line effects; S-parameters and SPICE; and Managing return paths and target impedance.

Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.

CONTACT : Apply within this posting.

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Job Family: Internal Services

Req ID: 411083