Software Support Engineer jobs in Corpus Christi, TX
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Desktop Support Engineer
- TechDigital Corporation
-
Corpus Christi, TX
FULL_TIME
-
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Partner will provide
(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.
Main Responsibilities include:
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Technical Skills
• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory
Soft Skills
• Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• Must be detail oriented and self-motivating
• Experience of managing and leading a geographically and culturally diverse team
Desired Experience
• At least 2 - 3 years of experience in the field or in a related area required
• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Background security check required
Certification requirements
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred
Education requirements
• Bachelor's Degree or Equivalent
Terms & Conditions
• Willing to sign Service agreement (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
- 2 Days Ago
Senior Desktop Support Engineer
- eTeam Inc.
-
Corpus Christi, TX
FULL_TIME
- Job Description NEED REOURCES WITH IT Helpdesk experience. (L3 Level) Need to have experience in High call Environment Prior Experience desktop support roles Primary Responsibilities: - Troubleshoot c...
- 22 Days Ago
Senior Desktop Support Engineer(L3 Level)
- Danta Technologies
-
Corpus Christi, TX
FULL_TIME
- We are seeking a Senior Desktop Support Engineer(L3 Level) || Corpus Christi , TX - Onsite This position assists staff with technical support of desktop computers, applications, and related technology...
- 23 Days Ago
Project Manager - Medical Imaging Equipment - Victoria/Corpus Christi
- Siemens Digital Industries Software
-
Corpus Christi, TX
FULL_TIME
- Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in heal...
- 1 Month Ago
Local Contract Home Health Physical Therapist - $42-44 per hour
- Healthcare Support
-
Corpus Christi, TX
FULL_TIME
- Healthcare Support is seeking a local contract Home Health Physical Therapist for a local contract job in Corpus Christi, Texas.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: T...
- 4 Days Ago
Travel CT Technologist - $2,422 per week
- Healthcare Support
-
Corpus Christi, TX
FULL_TIME
- Healthcare Support is seeking a travel CT Technologist for a travel job in Corpus Christi, Texas.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Dat...
- 2 Months Ago
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0 Software Support Engineer jobs found in Corpus Christi, TX area
About Corpus Christi, Texas
Corpus Christi (/ˌkɔːrpəs ˈkrɪsti/), colloquially Corpus (Latin: Body of Christ), is a coastal city in the South Texas region of the U.S. state of Texas. The county seat of Nueces County, it also extends into Aransas, Kleberg, and San Patricio Counties. It is 130 miles southeast of San Antonio. Its political boundaries encompass Nueces Bay and Corpus Christi Bay. Its zoned boundaries include small land parcels or water inlets of three neighboring counties.
The city's population was estimated to be 320,434 in 2014, making it the eighth-most populous city in Texas. The Corpus Christi metropolita...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$64,855 to $86,824
Corpus Christi, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020