Software Support Engineer jobs in Des Moines, IA

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

C
Support Analyst
  • Control Systems Software, LLC
  • Urbandale, IA FULL_TIME
  • Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,

    Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.

    We are currently seeking an additional customer support analyst to provide application support and training to our customers. Duties of the customer support analyst include:

    • Receiving, troubleshooting, and resolving questions and calls from our customers in a timely and professional manner which will include manipulating customer data.
    • Documenting customer support communication in our tracking software for future reference.
    • Identifying and recommending application and workflow improvements.
    • Testing new and existing software programs to improve accuracy and reliability.
    • Communicating with our programming team to explain software errors and recommend changes.
    • Training customers and internal staff on new programming releases.

    The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.

    Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.

    Job Type: Full-time

    Pay: $44,000.00 - $80,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Customer service: 3 years (Required)
    • Software troubleshooting: 4 years (Required)
    • QA: 4 years (Required)
    • Agricultural: 2 years (Preferred)

    Work Location: In person

  • 26 Days Ago

A
Senior QA Integration Engineer
  • Axway Software SA
  • Adel, IA FULL_TIME
  • Overview In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Senior QA Integration Engineer to join Axway's family. Are you r...
  • 2 Months Ago

I
Software Engineer
  • Ideagen
  • Allerton, IA FULL_TIME
  • Role Purpose You are passionate around solving problems through innovation and engineering practices, you are aspiring, driven, and interested in working in a dynamic, motivated, and friendly working ...
  • 10 Days Ago

S
Software Engineer
  • Syntricate Technologies Inc
  • Johnston, IA CONTRACTOR,FULL_TIME
  • Hi, Hope you are doing well. Please go through with the job description and let me know if you will be interested. Job Title: Software Engineer Location: Johnston, IA (Onsite)- Local Only Job Type: Co...
  • 11 Days Ago

T
Software Engineer
  • THE WALDINGER CORPORATION
  • Des Moines, IA FULL_TIME
  • The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Software Engineer to our team! Reporting to the Assistant Manager – Software Enginee...
  • 12 Days Ago

B
Software Engineer
  • Berkley
  • Urbandale, IA OTHER
  • Company Details Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, I...
  • 5 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Software Support Engineer jobs found in Des Moines, IA area

C
Senior Project Manager - Data Center Hydraulic Modeler REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Senior Project Manager - Data Center Hydraulic Modeler Job ID 155132 Posted 15-Feb-2024 Service line GWS Segment Role ty...
  • 3/18/2024 12:00:00 AM

M
Mobile Device Support Associate
  • Metasys Technologies, Inc.
  • Des Moines, IA
  • Mobile Device Support Associate Des Moines, IA (Onsite) 6 Months Contract Overview: Support clients utilizing systems, f...
  • 3/18/2024 12:00:00 AM

W
IT Support Specialist
  • Workiva Inc.
  • Ames, IA
  • If you choose not to give your consent, parts of our website may not work. **Job Summary** IT Support Specialists suppor...
  • 3/17/2024 12:00:00 AM

P
Sr Software Engineer, Formal Leader Opportunity
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: Enterprise Business Solutions is looking for a transformational software engineering leader to lead our ...
  • 3/16/2024 12:00:00 AM

I
.Net Tech Lead
  • Indotronix International Corporation
  • Des Moines, IA
  • Pay Rate:- W2 Rate $ 59.70 Will not consider candidates unless they are willing to be onsite day 1 relocated or local to...
  • 3/16/2024 12:00:00 AM

P
Systems Engineer Specialist - Cortex
  • Palo Alto Networks
  • Des Moines, IA
  • Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecur...
  • 3/16/2024 12:00:00 AM

S
Desktop Support Specialist
  • Strategic Staffing Solutions
  • Des Moines, IA
  • We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read...
  • 3/14/2024 12:00:00 AM

S
Application Support Engineer
  • SymphonyAI
  • Stuart, IA
  • Introduction: A role of Application Support Engineer exists in the Global Customer Support organization of a major multi...
  • 3/14/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$66,666 to $89,270
Des Moines, Iowa area prices
were up 0.8% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020