Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,
Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.
We are currently seeking an additional customer support analyst to provide application support and training to our customers. Duties of the customer support analyst include:
The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.
Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.
Job Type: Full-time
Pay: $44,000.00 - $80,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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