Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
The Software Engineer will contribute to all areas of our product line. From helping to support legacy systems written in PHP/jQuery to developing new cutting-edge software written in TypeScript/React and running in AWS Lambda/EKS. They will use the Scrum methodology to facilitate our fast-paced continuous delivery cycle and will be part of a full-stack feature team, setting estimates and timelines. This position is specific to ChronoTrack, but will work closely with our sister company, Athlinks.
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Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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