Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Duties:
- Provide clerical support to the office staff
- Answer and direct phone calls using the office phone system
- Assist with customer support inquiries and provide excellent customer service
- Maintain, file, organize files and documents
- Perform general office tasks such as photocopying, scanning, and faxing
- Schedule appointments and manage calendars for office personnel
- Assist with data entry and record keeping
- Coordinate meetings and prepare meeting materials
- Handle incoming and outgoing mail
Skills:
- Computer literacy, including proficiency in using Google Suite and other office software
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy in data entry and record keeping
- Ability to work independently as well as part of a team
- Previous experience in a clerical or administrative role is preferred but not required
This is a great opportunity for someone who is computer-savvy, organized, and enjoys providing support in an office environment. If you have previous experience in a dental office or as a personal assistant, that would be a plus. We offer competitive compensation and a supportive work environment. If you meet the qualifications listed above, we encourage you to apply for this position.
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 20 – 30 per week
Schedule:
Work Location: In person
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